礼宾部
标准工作程序
TRADERS FUDU HOTEL, CHANGZHOU
STANDARD OPERATION PROCEDURE
CONCIERGE
Task No. Description
CON-01 Airport pick up 机场接机
CON-02 Airport Lost & Found service 机场失物处理程序
CON-03 Wake-up call/ to guest room 去客人房间叫早服务
CON-04 Room change 换房程序
CON-05 Message taking 处理留言
CON-06 Wake up call 处理叫早服务
CON-07 Ordering of flowers 订花服务
CON-08 Incoming item delivery 外部物品转交
CON-09 Outgoing item to be held 外转物品寄存
CON-10 Restaurant reservation 餐厅预定
CON-11 Limousine booking 订车服务
CON-12 Taxi booking 出租车预定
CON-13 Tour arrangement 旅游安排
CON-14 Flight reconfirmation 重新确认机票
CON-15 Flight changing 机票更改
CON-16 Traveling ticket purchasing 机票/ 火车票 购买
CON-17 Loan of concierge item 出借物品服务
CON-18 Opening of vehicular door 开车门程序
CON-19 Check in – FIT 散客登记程序
CON-20 Rooming a guest 引领客人去房间程序
CON-21 Check out FIT 散客退房程序
CON-22 Group check in 团队登记程序
CON-23 Group check out 团队退房程序
CON-24 Short term storage 短期行李寄存
CON-25 Long term storage 长期行李寄存
CON-26 Handling & Delivery of message 处理，传递留言
CON-27 Board paging 客人传呼
CON-28 Flag raising 升旗程序
CON-29 Pre shift briefing and hand over 交班程序
CON-30 Special newspaper request 对报纸特别要求
CON-31 Airport pick-up signage 机场接机牌
CON-32 Run for errand 代客购物
CON-33 D