前台接待
标准工作程序
FRONT DESK GUEST SERVICE ASSOCIATE
STANDARD OPERATING PROCEDURES
Task No. Description
Printing arrival reports and registration cards 23 Flight reconfirmation
打印来客报告和登记卡 重复确认机票
Blocking rooms for arrivals 24 Safety deposit box
房间预留 保险箱服务
Monitoring room status 25 Loss of safe deposit box key
掌握房间状况 保险箱的钥匙丢失的处理
Handling in-house amenities 26 Key authorization
客人欢迎品安排程序 钥匙的授权
Preparation for guest arrivals 27 Awaiting room handling
为客人到达做好准备 等候房间
Greeting and welcoming guests 28 Billing instruction handling
问候并欢迎客人 账目说明
Registering guest with confirmed reservation 29 Guest location
为确认预订的客人登记 客人方位
Registering a walk-in guest 30 Extension stay
散客登记 办理延住
Handling guest enquiries and introducing facilities 31 Cash deposit collection
处理客人查询并介绍店内设施 收取现金押金
Updating of guest information 32 Travel agency voucher
使客人信息现代化 旅行社入住券
11 Room change procedure 33 Check-in with TA voucher
调房程序