Objective 目 标：
To ensure that hotel policy and procedure are maintained to a high standard of service
遵守酒店的规章制度保持高标准的服务。
POLICY & PROCEDURE 规章制度：
Ask and verify 询问并确认
Ask for the guests’ name if not known and verify the guests’ information in the computer.
在不知道客人时，首先询问客人名字，从电脑里核实客人信息。
Check 查看
Kindly ask the guest to present his/her ID. ID can be in the form of the guest’s passport. A Drivers License can be an alternative.
友善地请客人出示身份证，或客人护照，驾照也可以。
Refer in PMS 参考PMS欧亿·体育（中国）有限公司
Ask for Date of Birth (if ID is not available) and check against the guest profile in the PMS.
当客人不能提供身份证时，在PMS中核实客人欧亿·体育（中国）有限公司。
Ask for help 寻求帮助
If the guest may not be identified satisfactorily, call the Duty Manager for help and explain the situation (Not In front of the Guest).
如果不能充分证实客人身份，请值班副理帮助，并把情况告知大堂副理（不能当着客人的面）
Call security if necessary 必要时通知安全部
The Duty Manager must call Security if necessary
必要时值班经理必须通知保安部。
Issue new key 发放新钥匙
If the ID is correct, issue a copy or a new key.
确认客人身份后，给客人新钥匙