Objective 目 标：
To ensure that hotel policy and procedure are maintained to a high standard of service
遵守酒店的规章制度保持高标准的服务。
POLICY & PROCEDURE 规章制度：
Front Office Operation Meeting 前厅业务会议
The Front Office Operation Meeting will take place in the Front Office every day. The Meeting should not take longer than 20 minutes.
前厅应每天组织业务会议。会议不超过20分钟。
Attendees 参加会议
An operational meeting will be organized by the Front Office Manager with attendance of Duty Managers, Front Desk supervisor, Supervisor, Concierge, Guest Service Center Manager, Guest Relations Officer.
前厅部经理应每天组织会议，参加会议的人如下，前台主管，行李部主管，客服中心经理，对客关系职员及值班经理。
Reviewing and preparing guest’s arrival 查看到来客人清单，并为客人的到来做准备。
To ensure all guests arriving details are attended to and each single request is fulfilled. Review the Expected Arrival Report (Next Day).
确保已查看所有到来客人的欧亿·体育（中国）有限公司，并已满足客人需求。查看第二天的到达客人欧亿·体育（中国）有限公司。
Highlight special arrival 特别注意将要到达的特殊客人
Highlight the VIPS/Early Arrivals/Priority Club Reward Members/InterContinental Ambassadors.
特别注意重要客人/早到客人/优悦俱乐部会员/洲际大使的到来。
Review guest profile 查看客人档案
Review guest special requests, guest profiles. 查看客人的特殊要求，客人档案。
Preparing pick up and welcome for VIP 准备迎接和欢迎重要客人
Identify VIPs who need to be greeted by the Guest Relations Officer and adjust the schedule accordingly. Review Limousine and pick up service from airport
确认对客关系部需要迎接的重要客人，安排时间及轿车到机场迎接客人。
Review and discuss group arrangement 查看及协商团队安排
Review the Group file; discuss the Check-in Venue/Welcome Reception/Welcome Amenity/Airport transportation Arrangements/Day Tours Arrangements etc.
查看团队档案，协商登记地点/迎接方式/迎接物品/机场运输安排/日常旅游安排
Discuss operation 讨论业务
Discuss operational issues. 讨论业务相关事宜
Check and pre-arrange ne