Objective 目 标：
To ensure that hotel policy and procedure are maintained to a high standard of service
遵守酒店的规章制度保持高标准的服务。
POLICY & PROCEDURE 规章制度：
Cash drawer never be left unattended 随时留意现金抽屉
Cash drawers must never be left unattended, even for a short period of time, unless it is locked first.
随时保持注意现金抽屉，人不在时，一定要上锁。
Never leave cash outside the drawer 不要把现金放在抽屉外面。
Cash must never be left lying outside the cash drawer.
现金一定不能放在抽屉外面。
Concentration 集中注意力
When cash is on the counter for any reason, the Front Desk Agent should let nothing distract his attention until it is removed.
无论什么原因，当现金不得不放到柜台上时，前台接待必须保持高度注意，直到钱被安全转移。
Responsible of the “Cash Flow” 负责流动现金
Every Front Desk Agent will have a ‘Cash flow’ which has to be secured in Front Office Safe Deposit Box.
每一位前台接待都会有流动现金，这些流动现金必须保存在前台保险箱里。
Avoid dispute and complication 避免争论和事情复杂
When receiving cash payments directly from guests, the Front Desk Agent should never place the money into his cash drawer, until the transaction is completed. The cash should be placed within sight of the guest but out of his reach.
从客人处收到现金时，在交易过程中，前台接待都不能把钱放到抽屉里。钱应放在客人视线范围内，而又不能接触到的地方直到交易结束。
Keep money safe 保证现金安全
After completing a transaction, the Front Desk Agent needs to place the cash in his cash drawer, before serving the next guest.
完成交易后，前台接待需要在为下一位客人服务前，把钱放进抽屉。
Quick change requests 快速换钱要求

The Front Desk Agent may be confronted with a `quick change artist at some time.
He usually portrays himself as an influential person.
While the Front Desk Agent is making change, he may change his mind about the denominations he wants several times, in order to confuse the Front Desk Agent.
In these cases, the Front De