大型活动与酒店人力资源管理的异同——以北京奥运会和香格里拉酒店为例
Author: Guangquan Dai & Juan Zhao South China University of Technology Guanzhou,510006 Corresponding Author： Guangquan Dai
Similarities and differences between mega-event and hotel human resources management ——Case Studies of Beijing Olympic Games and Shangri-La Hotel
CONTENT
COMPARATIVE ANALYSIS 1.Organization Structure 2.features of staff management 3.working characteristics 4.human resource planning 5.human resource training 6.performance evaluation, payment and incentive 7.labor relations CONCLUSION
1. ORGANIZATION STRUCTURE
Guangzhou Shangri-La Hotel：beeline function system
Beijing Olympic Games ：Matrix organization
2 FEATURES OF EMPLOYEE MANAGEMENT 
2.1 Similarities ：seasonality , high employee turnover rate 2.2 difference ： turnover rate Pattern
time
Hotel ：Cycle fluctuations retain core staff
Q0 employee quantity
Olympic Games
Pulsating 脉动性 One--time一次性
Pre-event During-event Post-event
Number of the staff
time
3 WORKING CHARACTERISTICS
WORKING ENVIRONMENT Hotel： fixed inner station Olympic Games ：be off the original post WORKING CONTENTS Hotel：routine work Olympic Games ：changing task，changing HR need e.g. the stage of designing Olympics Venue :consider the quality and schedule ,budget estimate ， need more project planning staffs Construction Stage ——more Construction workers and managers