近年来，随着我国经济的飞速发展和社会的不断进步，一些企业在国 家的大力扶持下得到了快速发展，带来了巨大的利润收入。同时，大量的 民间资本开始进入教育领域，成为社会办学的重要力量。随着国家对人才 的培养需求持续增大，民办教育作为我国教育事业中不可或缺的重要组成 部分，为社会培育了很多优秀的栋梁。而每一个民办教育集团的发展，都 离不开一支由行政管理人员作为主力军的工作团队。因此，对民办教育集 团行政人员的绩效考核进行研究，具有十分重要的现实意义。 本文对CJ教育集团行政人员的绩效考核工作进行了研究，介绍了CJ 教育集团当前的绩效考核方式与具体情况，发现其存在：考核流于形式、 考核结果透明度不高、绩效工资在薪酬中占比过小、考核方法单一等问题。 CJ教育集团行政人员的绩效考核之所以存在上述问题，原因很多，包括思 想方面、制度方面等等。基于问题和原因分析，本文提出了CJ教育集团绩 效考核体系优化的原则、目标以及具体的绩效考核优化方案，同时提出了 相应的保障措施，希望能对进一步提升CJ教育集团行政人员绩效考核的质 量和水平有所裨益。 关键词:行政人员；绩效考核；平衡计分卡；教育集团 II RESEARCHONTHEOPTIMIZATIONOFADMINISTRATIVESTRAFF PERFORMANCEEVALUATIONOFCJEDUCATIONGROUPEXECUTIVES ABSTRACT Inrecentyears,withtherapiddevelopmentofChineseeconomyandsocialprogress, someenterpriseshavedevelopedrapidlywiththestrongsupportofthecountry,whichhas broughthugeprofits.Atthesametime,alargeamountofprivatecapitalbegantoenterthe educationindustry,anditbecomeasignificantforceofsocialeducation.Asthecountry's demandfortalenttrainingcontinuestoincrease,privateeducationasanindispensablepartof China'seducation,hascultivatedmanyoutstandingpeopleforthesociety.Andthe developmentofeveryprivateeducationgroupisinseparablefromaworkteamwith administrativepersonnelasthemainforce.Therefore,itisofgreatpracticalsignificanceto studytheperformanceevaluationofprivately-runhigh-efficiencymanagers. ThisarticleselectsCJEducationGroupasanexampletostudytheperformance evaluationofitsadministrativestaff.Itintroducesthecurrentperformanceassessment methodsandspecificcircumstancesofCJEducationGroupareintroduced,anditsexistence isfound:assessmentisamereformality,poortransparencyofperformanceappraisalresults, andtheperformancesalaryaccountsforasmallproportion,singleassessmentmethodsand otherissues.Therearemanyreasonsfortheaboveproblemsintheperformanceappraisalof CJEducationGroupexecutives,includingideologicalandinstitutionalaspects.Basedonthe analysisofproblemsandreasons,theprinciples,objectivesandspecificperformance evaluationoptimizationschemesoftheCJEducationGroup'sperformanceevaluationsystem optimizationareputforward.Atthesametime,correspondingsafeguardmeasuresare proposed.Itishopedthatitwillfurtherimprovethequalityoftheperformanceevaluationof theCJEducationGroup'sadministrativestaff. KEYWORDS:AdministrativeStaff；PerformanceEvaluation；Balanced ScorecardCard；EducationGroup III 目录 摘要.............................................................................................................................................I ABSTRACT...................................................................................................................................II 第一章绪论...............................................................................................................................1 1.1研究背景..............................................................................................................................1 1.2研究意义..............................................................................................................................1 1.3研究内容与方法..................................................................................................................2 1.3.1研究内容..........................................................................................................................2 1.3.2研究方法.........................................................................................................................3 1.4研究文献综述......................................................................................................................4 1.4.1国外研究文献综述..........................................................................................................4 1.4.2国内研究文献综述..........................................................................................................6 第二章CJ教育集团绩效考核现状分析.................................................................................8 2.1CJ教育集团简介................................................................................................................8 2.2CJ教育集团行政人员现行绩效考核工作......................................................................10 2.3CJ教育集团绩效考核存在的问题..................................................................................14 2.3.1绩效考核流于形式........................................................................................................14 2.3.2绩效考核结果透明度不高............................................................................................17 2.3.3绩效工资在薪酬中占比过小........................................................................................19 2.3.4绩效考核方法单一........................................................................................................21 2.3.5绩效考核指标设计不合理............................................................................................22 2.4成因分析............................................................................................................................23 2.4.1对绩效考核的重视程度不足........................................................................................23 2.4.2绩效考核应用制度不健全............................................................................................23 2.4.3绩效考核与企业文化匹配度不高................................................................................24 第三章CJ教育集团绩效考核体系优化内容.......................................................................25 3.1绩效考核体系优化目标....................................................................................................25 IV 3.2绩效考核体系优化原则....................................................................................................25 3.3绩效考核体系优化方法....................................................................................................26 3.3.1平衡计分卡....................................................................................................................26 3.3.2平衡计分卡过程............................................................................................................27 3.4绩效考核体系优化的内容................................................................................................29 3.4.1重设绩效考核指标........................................................................................................29 3.4.2拓展绩效考核方法........................................................................................................33 3.4.3完善绩效考核评价........................................................................................................34 3.4.4加强绩效考核结果的应用............................................................................................35 第四章CJ教育集团优化绩效考核的实施保障措施...........................................................36 4.1制度保障............................................................................................................................36 4.1.1完善绩效考核管理制度................................................................................................36 4.1.2完善绩效考核反馈机制................................................................................................36 4.2协调保障............................................................................................................................38 4.2.1考核结果反馈和跟踪....................................................................................................3