随着世界经济的发展和IT产业日新月异的变化，软件服务企业在整个欧亿·体育（中国）有限公司开始面 临重新洗牌。A公司是一家以软件服务外包、技术支持和信息咨询为主要业务的公 司。近年来由于A公司在企业管理上的滞后以及新兴IT企业在市场中的占有率不断提 高，在经济新常态的市场经济背景下，企业未来的不确定性日益凸显，在激烈的竞争 环境中，如何提高企业的核心竞争力，提高企业的运作效率，绩效管理作为现代企业 管理的核心，就显得尤为重要。 本文以A公司绩效管理现状为研究对象进行研究。公司绩效管理面临诸多问题， 绩效考核指标模糊，管理者对绩效考核的重视度不高，绩效沟通和反馈薄弱，绩效的 考核结果没有得到广泛的应用，导致员工士气不足和离职率高等问题。本文首先概述 了绩效管理的相关理论，通过对国内外有关绩效管理理论和胜任力等相关理论的阐述 和分析，为后续研究打下了理论基础。在案例分析的部分，对A公司在日常运营中发 生的典型事件进行描述，并提出了胜任力理论的模型在现代企业管理中的应用。本文 对A公司的战略目标和组织目标进行分解，对员工的职责进行梳理，对优秀员工和普 通员工的胜任力指标进行比对，设计出A公司技术人员的胜任力模型。根据这个模 型，将绩效考核融入其中并建立一套新的完善的考核体系，从胜任力的理论出发，结 合绩效管理的相关理论，将考核结果运用到管理实践当中。 本文目标是针对A公司所处的环境和发展战略以及绩效管理中遇到的实际问题， 提出相应的解决方案和对策。这些对策对A公司的发展会起到良好的促进作用，能将 企业目标和员工的目标有效的结合起来，提高公司整体运营的绩效，提高公司在同行 业中的核心竞争力。 关键词：绩效管理；绩效考核；绩效沟通；胜任力 基于胜任力的A公司绩效管理案例研究 - II - Case Study on Performance Management of A company Based On Competency Abstract With the development of the world economy and the rapid change in IT industry, software service companies are facing a reshuffle in the whole industry. The main business of company A is a software service outsourcing and technical support. In recent years, due to the lag of A company in enterprise management and the increasing share of emerging IT enterprises in the market, under the background of the new normal market economy, the uncertainty of the future of enterprises is very prominent. In the fierce competitive environment, how to improve the core competitiveness of enterprises and operational efficiency of enterprises, performance management as the core of modern enterprise management is particularly important. This paper takes A company as the research object. At present, there are many problems in company performance management, such as inconsistent performance evaluation indicators and strategic objectives, weak performance communication, and lack of performance evaluation results in salary adjustment, resulting in staff morale deficiency and high turnover rate. Firstly, this paper summarizes the relevant theories of performance management, and through the elaboration and analysis of the relevant theories of performance management and competency at home and abroad, lays a theoretical foundation for the follow-up study. In the part of case analysis, through the description of events happened in the daily operation of Company A, the application of competency model in modern enterprise management is expounded. This paper decomposes the strategic objectives and organizational objectives of A company, combs the responsibilities of employees, compares the competencies of excellent employees and ordinary employees, and obtains the competency model of A company's technicians. According to this model, the performance appraisal is integrated into it and a new and perfect appraisal system is established. Based on the theory of employee competency and the related theory of performance management, the results of performance appraisal are applied to management practice. The goal of this paper is to put forward corresponding solutions and countermeasures according to the environment and development strategy of company A and the practical problems encountered in performance management. These countermeasures will play a good role in promoting the development of A company's technical support center. They can effectively combine the goals of enterprises and employees, improve the performance of the company's overall operation and enhance the core competitiveness of the company's market. 大连理工大学专业学位硕士学位论文 - III -