当前国内外的经济环境错综复杂，机会与挑战并存。近期美国对中国实行的 贸易制裁，无疑从外部环境方面制约了中国企业的发展。因此，适时改变企业内 部环境，如合理调整企业组织架构、优化企业绩效管理体系成为中国企业增强自 身竞争力与适应力、实现企业向好发展的必要措施。企业对人员的绩效管理已不 仅仅局限于管理人员和技术人员，基层员工绩效管理也得到越来越多的关注。 Z 公司是一家央企下属的子公司，主要从事纺织品检测业务。Z 公司的基层 员工占比高达员工总数的 70%，是该公司绩效管理的重点人群。因此，优化 Z 公司基层员工的绩效管理方案对该公司的长远发展有重要意义。 本文基于绩效管理理论，运用实地考察法等方法深入了解 Z 公司基层员工绩 效管理现状，并利用问卷调查法对 Z 公司的员工满意度展开调查与分析，发现公 司在基层员工绩效管理方面存在着绩效管理体系不全面、流程不健全、绩效考核 公平性存疑等问题。然后基于员工绩效激励理论，从完善绩效管理环节等方面提 出了 Z 公司基层员工绩效管理优化的对策和具体的保障措施。论文研究针对 Z 公司基层员工绩效管理进行优化，改变其现状，对基层员工的工作产生激励效果。 同时也希望能够对其他同类型公司的基层员工绩效管理工作提供部分思路。 关键词：Z 公司，基层员工，绩效管理 ，调查问卷法Abstract At present, the world economy is complex, opportunities and challenges coexist.There is no doubt that the recent U.S. trade sanctions on China restricts the development of Chinese enterprises from the aspects of the external environment.Faced with such situation, timely changing the internal environment of enterprises, such as reasonable adjustment of enterprise organizational structure or optimization of enterprise performance management system, has become necessary measures for Chinese enterprises to enhance their competitiveness and adaptability and to achieve a good development.Optimizing the performance management system is an important guarantee for enterprises to improve and achieve strategic goals.Nowadays, with the rapid development of economic society, the performance management of employees in enterprises is not only limited to managers and technicians, but also the performance management of grass-roots employees has received more and more attention. Z company is a subsidiary of a central enterprise, mainly engaged in textile testing business.From the analysis of economic structure, the main business of Z company is in perfect competition market.According to the investigation on Z company, the grass-roots employees of Z company account for the 70% of the total employees, also are the key group of the company's performance management.Therefore, optimizing the performance management scheme of grass-roots employees is the great significance for the long-term development of Z company . Based on performance management theory, this paper uses methods such as on-site inspection to gain a deeper understanding of the current status of company Z employee performance management, and uses questionnaire survey to investigate and analyze company employee satisfaction. Problems such as incomplete management system, incomplete process, and doubts about the fairness of performance evaluation.Then based on the employee performance incentive theory, from the aspects of improving performance management links and other aspects, Z company's grassroots employees' performance management optimization countermeasures and specific safeguards are proposed.The thesis research is to optimize the performance management of the company's grassroots employees, change its status quo, and produce incentive effects for the work of the grassroots employees. At the same time,I also hope to provide some ideas for the performance management of grassroots employees of other companies of the same type. Keywords: Z company; grass-roots employee; performance management ； questionnaire method目录 第 1 章 绪论.....................................................................................................................................1 1.1 选题背景............................................................................................................................ 1 1.2 国内外研究现状分析........................................................................................................ 2 1.2.1 国内外绩效管理发展阶段分析............................................................................. 2 1.2.2 国内外关于绩效管理理论的研究......................................................................... 2 1.2.3 国内外关于员工满意度的相关理论 ...................................................................... 4 1.3 研究目的及意义................................................................................................................ 5 1.3.1 研究目的................................................................................................................. 5 1.3.2 研究意义................................................................................................................. 5 1.4 研究内容............................................................................................................................ 5 1.5 技术路线与研究方法........................................................................................................ 6 第 2 章 相关理论与方法.................................................................................................................7 2.1 绩效管理理论与方法........................................................................................................ 7 2.1.1 绩效管理的概念..................................................................................................... 7 2.1.2 绩效管理的特征..................................................................................................... 7 2.1.3 绩效管理的流程..................................................................................................... 7 2.1.4 绩效管理的方法..................................................................................................... 9 2.2 激励理论.......................................................................................................................... 10 2.2.1 内容激励理论....................................................................................................... 10 2.3.2 过程激励理论....................................................................................................... 10 2.3.3 其他激励理论概述............................................................................................... 11 第 3 章 Z 公司基层员工绩效管理现状 .......................................................................................12 3.1 Z 公司概况 ....................................................................................................................... 12 3.1.1 Z 公司基本概况 .................................................................................................... 12 3.1.2 Z 公司员工基本概况 ............................................................................................ 13 3.2 Z 公司绩效管理现状 ....................................................................................................... 15 3.3 Z 公司基层员工绩效管理满意度调查问卷设计与实施................................................ 16 3.3.1 调查目的............................................................................................................... 17 3.3.2 问卷设计依据....................................................................................................... 17 3.3.3 调查实施............................................................................................................... 173.4 Z 公司基层员工对绩效管理工作整体满意度及现存问题分析.................................... 18 3.5 Z 公司基层员工对绩效管理结果运用满意度及现存问题分析.................................... 19 3.6 Z 公司基层员工绩效管理现存问题成因分析................................................................ 21 第 4 章 Z 公司基层员工绩效管理的优化 ...................................................................................23 4.1 Z 公司基层员工绩效管理体系优化的原则.............