随着知识经济的到来与深入发展，越来越多的企业意识到人力资本是实现战 略目标规划最为核心的战略资本。随着互联网开放模式的出现，企业更需面向客 户、面向业务端，对人力资源管理的要求不再满足于传统模式。人资部门需要从 业务出发，站在战略高度为提升企业价值做出贡献而工作。因此，引进新型人力 资源管理模式迫在眉睫，人力资源管理三支柱模式应运而生。 本文以 J 公司为背景，以其基于三支柱模式的人力资源管理应用研究为课 题。通过大量的国内外研究文献阅读，对人力资源管理三支柱模式进行深入的理 论研究，对其由来、具体内容、运行模式等进行介绍。同时通过比较分析、问卷 调查、专家访谈等方法对 J 公司的欧亿·体育（中国）有限公司背景、人力资源管理现状进行剖析，针对 其现有的人资管理模式进行分析和问题诊断。结合其存在的问题和不足提出建立 基于三支柱模式的人力资源管理体系，并对提升人力资源管理三支柱模式的应用 效率提出相应实际可行的措施。 论文提出，目前适应 J 公司的业务发展相匹配的人力资源管理体系需要三支 柱模式的助力，并要有相应的配套措施提升效率。任何企业都要根据实际情况适 时做出调整或变革，只有适合自身的管理模式才是最好的。目前人力资源管理三 支柱模式应用的理论研究和实际案例并不十分丰富，本文对 J 公司的研究既可以 为其解决实际问题提供有效方案，也可进一步充实人力资源管理三支柱模式的真 实案例。 关键词，三支柱模式，人力资源管理，战略伙伴，流程变革 论文类型，应用/专题研究浙江工业大学硕士学位论文 J 公司人力资源管理三支柱模式应用研究 II RESEARCH ON THE APPLICATION OF THREE-PILLAR MODEL OF HUMAN RESOUCE MANAGEMENT IN J COMPANY ABSTRACT With the advent and in-depth development of knowledge economy, more and more enterprises recognize that human capital is the strategic capital of the core of strategic objective planning. With the emergence of the Internet open mode, enterprises need to be more customer-oriented and business-oriented, and the requirements for human resource management are no longer satisfied with the traditional mode. Human resource management department should start from business and make contribution to the improvement of enterprise value from the strategic height. Therefore, the introduction of a new mode of human resource management is imminent, and the three-pillar model of human resource management arises at the historic moment. This thesis takes company J as the background and focuses on the application research of human resource management based on the three-pillar model. Through a large number of domestic and foreign research literature reading, this thesis makes an in-depth theoretical research on the three-pillar model of human resource management, and introduces its origin, specific content and operation mode. Meanwhile, through comparative analysis, questionnaire survey, expert interview and other methods, the industrial background and human resource management status of company J were analyzed, and the existing human capital management mode was analyzed and the problem was diagnosed. Based on the existing problems and inadequacies, this thesis proposes to establish a human resource management system based on the three-pillar model, and proposes practical and feasible measures to improve the application浙江工业大学硕士学位论文 J 公司人力资源管理三支柱模式应用研究 III efficiency of the three-pillar model of human resource management. It is proposed in this thesis that the current human resource management system matching the business development of J company needs the help of three pillar model and corresponding supporting measures to improve efficiency. Any enterprise should make adjustments or changes according to the actual situation, and only the management mode suitable for itself is the best. At present, the theoretical research and practical cases of the application of the three-pillar model of human resource management are not very rich. The study of J company in this thesis can not only provide effective solutions to its practical problems, but also further enrich the real cases of the three-pillar model of human resource management. KEY WORDS: Three-pillar Model; Human Resource Management; Strategic Partner; Process Change TYPE OF THESIS: Application Research浙江工业大学硕士学位论文 J 公司人力资源管理三支柱模式应用研究 IV 目 录 1 绪论.........................................................................................................1 1.1 研究背景与研究意义......................................................................................1 1.1.1 研究背景................................................................................................1 1.1.2 研究意义................................................................................................2 1.2 研究计划..........................................................................................................2 1.2.1 研究目标................................................................................................2 1.2.2 研究思路及框架....................................................................................3 1.2.3 研究方法................................................................................................4 2 人力资源管理模式相关理论与应用综述 ............................................6 2.1 人力资源管理的发展进程..............................................................................6 2.1.1 人力资源管理的定义............................................................................6 2.1.2 人力资源管理的理论思想发展............................................................6 2.1.3 人力资源管理的演化发展轨迹............................................................8 2.2 人力资源管理的经典模式..............................................................................8 2.2.1 围绕“事”为中心的人力资源管理模式 ................................................9 2.2.2 聚焦“人”而展开的人力资源管理模式 ................................................9 2.3 人力资源管理三支柱模式相关理论............................................................10 2.3.1 人力资源管理三支柱模式的由来......................................................10 2.3.2 人力资源管理三支柱模式的内容......................................................10 2.3.3 人力资源管理三支柱模式的运行......................................................12 2.3.4 人力资源管理三支柱模式的优势......................................................14 2.3.5 人力资源管理三支柱模式应用条件..................................................15 2.4 国内外研究综述............................................................................................16 2.4.1 国外研究综述......................................................................................16 2.4.2 国内研究综述......................................................................................17 2.4.3 文献述评..............................................................................................18 3 J 公司人力资源管理现状分析及问题诊断.........................................19 3.1 J 公司基本情况介绍......................................................................................19 3.1.1 公司简介..............................................................................................19 3.1.2 主营业务..............................................................................................19 3.2 J 公司架构及人力资源管理框架 ..................................................................20 3.2.1 公司组织架构......................................................................................20 3.2.2 人力资源管理部门框架......................................................................20 3.3 J 公司人力资源管理现状 ..............................................................................21 3.3.1 人力资源部门编制和岗位情况..........................................................21 3.3.2 人力资源部门结构现状......................................................................21 3.3.3 人力资源管理的现行运作方式..........................................................23 3.3.4 现行人力资源管理模式运用原因......................................................24浙江工业大学硕士学位论文 J 公司人力资源管理三支柱模式应用研究 V 3.4 J