INTERNATIONAL STANDARD ISO 10018 First edition 2012-09-01 Quality management — Guidelines on people involvement and competence Management de la qualité — Lignes directrices pour l’implication et les compétences du personnel Reference number ISO 10018:2012(EN) ? ISO 2012 Provided by IHS No reproduction or networking permitted without license from IHS Not for Resale ISO 10018:2012(EN) COPYRIGHT PROTECTED DOCUMENT ? ISO 2012 All rights reserved. Unless otherwise speci?ed, no part of this publication may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying and micro?lm, without permission in writing from either ISO at the address below or ISO’s member body in the country of the requester. ISO copyright of?ce Case postale 56 ? CH-1211 Geneva 20 Tel. + 41 22 749 01 11 Fax + 41 22 749 09 47 E-mail copyright@iso.org Web iso.org Published in Switzerland --`,```,````-`-`,`,`,`,`--- ii ? ISO 2012 – All rights reserved Provided by IHS No reproduction or networking permitted without license from IHS Not for Resale ISO 10018:2012(EN) Contents Page Foreword .........................iv Introduction ..................... v 1 Scope..........