中英对照职位说明书-Leader,　Operations　(CA-sale　＆　C　sale(doc).rar 操作层面 ＆＃8226； To　deal　with　and　resolve　any　customers　complaints　and　ensure　their　satisfaction　level＆＃8226； To　monitor　staff　performance　and　conduct　1-on-1　coaching＆＃8226； To　assist　sub-ordinates　to　handle　any　complicated　sales　and　service　requests＆＃8226； To　provide　on-the-job　trainings　for　new　recruited　and　ensure　the　quality　of　staff＆＃8226； To　foster　a　customer　care　culture　and　encourage　two-way　and　open　communications＆＃8226； To　give　recommendation　to　improve　and　streamline　process　flow　and　in-house　policies＆＃8226； To　handle　any　follow　up　request　or　bookings　with　internal　department,　airlines　or　partner　hotels All ＆＃8226； KPIs　for　pre-set　sales　and　services　of　call　center　operation＆＃8226； Internal　customer　satisfaction＆＃8226； External　customer　satisfaction＆＃8226； Staff　attrition