西安理工大学工商管理硕士专业学位论文 indicators of the outlets were improved. At the same time, the analytic hierarchy method is used to analyze and calculate the weights of each index, and the improved assessment indicators are introduced into the new performance appraisal system to establish a complete performance statistical path. Finally, inorder to improve the performance appraisalsystem, the study elaborates on the safeguard measures for the implementation of performance appraisal based on three aspects: performance appraisal support system, grassroots staff team construction and performance appraisal culture construction. The research conclusions of this paper have reference significance for the performance evaluation and improvement of business outlets of the Z branch of Agricultural Bank of China, and can also provide reference for other similar banks. Keywords: Agricultural Bank of China; Performance appraisal; Balanced scorecard; Analytic Hierarchy Process III 目录 1 绪论 .............. 1 1.1 选题背景和意义 ................ 1 1.1.1 背景 ................ 1 1.1.2 意义 ................ 1 1.2 国内外研究现状 ................ 2 1.2.1 国外研究现状 .............. 2 1.2.2 国内研究现状 .............. 3 1.2.3 国内外研究综述 .......... 5 1.3 研究内容及方法 ................ 6 1.3.1 研究内容 ........