摘要
随着经济的快速发展，生活水平的改善，人们普遍对保险欧亿·体育（中国）有限公司有了更多的关
注，国内外保险公司也如火如荼地发展起来，保险欧亿·体育（中国）有限公司的潜在客户增多，欧亿·体育（中国）有限公司之
间的竞争日益激烈。然而，如何在竞争中吸引人才，激励员工，提升其绩效水平，
最终实现公司的战略目标，这是保险公司亟需思考的问题。基于此，本文选取了
A保险公司作为绩效管理研究对象，A保险公司是一家国有大型保险公司，在保
险市场上具有重要地位，因此对它的研究具有欧亿·体育（中国）有限公司代表意义。
首先，本文在梳理绩效管理理论的基础上，采用文献研究和案例分析的方法
对 A保险公司发展现状进行了分析；其次利用问卷调查法分析了 A保险公司目
前绩效管理中存在的问题，对公司中存在的绩效管理文化欠缺、绩效指标设置不
合理、绩效沟通反馈缺乏以及绩效考核结果应用不到位等问题进行探究分析；最
后，立足 A保险公司现阶段发展目标和绩效管理实际情况，提出有针对性的绩
效管理优化对策，从而盘活人才队伍，改善人才机构，提高 A保险公司绩效管
理水平，同时也为其他相似的保险公司提供参考和借鉴价值。
关键词: A保险公司，绩效管理，绩效考核，绩效优化
I
Abstract
With the rapid development of economy and the improvement of living standards,
people generally pay more attention to the insurance industry. Insurance companies at
home and abroad also develop like a fire. The potential customers of the insurance
industry increase, and the competition between industries becomes increasingly fierce.
However, how to attract talents in the competition, motivate employees, improve their
performance, and finally achieve the strategic goals of the company, this is an urgent
issue for insurance companies to think about. Based on this, the paper selects A
insurance company as the research object of performance management. As a large
state-owned insurance company, A insurance company plays an important role in the
insurance market, so its research has the representative significance in the industry.
Firstly, based on the performance management theory, the paper analyzes the
development status of A insurance company through literature research and case
analysis methods,Secondly, the questionnaire survey method was used to analyze the
problems existing in the current performance management system of A insurance
company,such as the lack of performance management culture,unreasonable setting of
performanceindicators,lack ofperformancecommunicationandfeedback,and
inadequate application of performance appraisal results. Finally, based on the current
development goals and actual situation of performance management of A insurance
company,put forward targeted performance management optimization measures,so as
to invigorate the talent team,improve the talent organization,improve the performance
management level of A insurance company,but also to provide reference and reference
value for other similar insurance companies.
Key words: A Insurance Company, Performance Management, Performance
Appraisal, Performance Optimization
Ⅱ
目录
第一章绪论...............1
1.1研究背景..............1
1.2研究意义..............2
1.3研究综述..............3
1.3.1国外研究现状.................3
1.3.2国内研究现状.................6
1.4研究内容..............9
1.5研究方法............... 9
1.6技术路线图...............10
第二章绩效管理理论基础.................12
2.1绩效及绩效管理..............12
2.1.1绩效.................12
2.1.2绩效管理................. 12
2.1.3绩效管理方法...............13
2.1.4绩效管理过程...............16
2.2绩效管理理论基础........... 18
2.2.1组织公平感理论............ 18
2.2.2激励理论................. 18
2.2.3组织变革理论................ 19
2.2.4权变管理理论...............19
2.2.5利益相关者理论............ 20
第三章 A保险公司绩效管理现状分析............21
3.1 A保险公司概况................21
3.2 A保险公司人力资源概况..............22
3.2.1公司的组织机构...........22
3.2.2公司的人员结构...........22
3.3 A保险公司绩效管理现状分析.............25
3.3.1现行的绩效管理方法..........26
3.3.2员工绩效考核方式..............26
3.3.3绩效管理对象及指标设定.........27
第四章 A保险公司绩效管理的问题分析........30
4.1调查概述...................30
4.2调查样本基本情况.................30
4.3 A保险公司绩效管理的问题分析.........31
4.3.1公司缺乏有效的绩效管理文化........31
4.3.2公司组织机构设置不够合理............. 35
4.3.3公司绩效计划制定不够科学............36
4.3.4公司绩效考核指标维度设置单一............ 38
4.3.5公司缺少与员工之间的绩效沟通与辅导......39
4.3.6公司缺少必要的绩效评价和反馈...........40
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