大连理工大学专业学位硕士学位论文
摘
要
中国已经成为公认的“世界工厂”，质量管理问题也成为中国企业实现进口替代、
走出国门的瓶颈。近些年，国外先进的质量管理方法和体系被成功引入，国内企业也日
益重视产品质量管理，并把其提升到企业发展战略的高度，质量管理已经成为一个企业
乃至一个国家的核心竞争力。
RT公司，是浙江一家生产紫外光（UV）涂料的中小型民营企业。近年来，由于房
地产市场的政策调整，公司的涂料产品销售困难。论文选取 RT公司涂料产品质量管理
问题作为研究对象，通过对 RT公司涂料产品质量管理现状的调研，探寻该公司在涂料
产品质量管理中存在的问题，进而分析产生这些问题的原因，并针对问题产生的原因，
制定出解决问题的对策。
论文基于先进的质量管理理论和工具，结合对 RT公司的发展历程、组织架构、产
品工艺和产品设备等方面的详细调研，找到了 RT公司的主要质量管理问题：产品不满
足客户要求、员工不重视质量、质量管理体系运行主动性不足等。问题的主要原因体现
在：产品执行标准过低、产品质量过程管控不良、体系运行的认识不足和员工质量意识
薄弱等方面。RT公司通过全员质量意识和质量管理体系知识的培训，按照“ISO9000”
的要求重新建立并运行质量管理体系，切实遵循质量管理理论和 5M1E、PDCA 方法，
分析质量管理过程中存在的问题和不足，并持续改进和提升。同时，更新企业现有产品
和质量标准，持续获取客户最新质量要求，并把质量要求引入企业内部，建立起内控的
质量标准和产品生产控制要求。通过培训，让一线生产员工熟悉并主动执行新的要求，
同时安排工艺工程师现场巡查，及时发现并解决生产过程中的难题和不足，以“下道工
序是顾客”的顾客思维，来规范和管理整个生产过程。为了确保改进对策能有效实施，
论文提出改进对策的保障措施：营造“质量兴企”的浓厚氛围、提供组织和资金保障、
推进企业标准化管理、注重改进对策和其他制度的衔接。
论文针对 RT公司涂料产品质量管理问题进行的改进研究，期望能帮助企业成功实
现客户转型，从根本上提升公司综合竞争力。论文在产品质量管理方面的研究方法和过
程思路，希望能给其他涂料同行或类似中小型民营企业在质量管理方面有所助益。
关键词：紫外光（UV）固化涂料；质量管理；顾客思维
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RT公司涂料产品质量管理问题及对策研究
Study on Quality Management Problems and Countermeasures of
Coating Products in RT Company
Abstract
China has become a recognized "world factory", and quality management issues have
become a bottleneck for Chinese companies to realize import substitution and go abroad. In
recent years, foreign advanced quality management methods and systems have been
successfully introduced, and domestic companies have increasingly attached importance to
product quality management and raised it to the height of corporate development strategy.
Quality management has become the core competitiveness of an enterprise and even a
country.
RT Company, a private small and medium-sized enterprise in Zhejiang, produces
Ultraviolet (UV) curing coatings. In recent years, due to the development of the real estate
market and policy adjustment, the company's coating product sales the company's coating
products sales have been very difficult. The thesis selects the coating product quality
management of RT company as the study object, explores the problems existing in the coating
product quality management of RT company through the investigation of the current situation
of coating product quality management of RT company, then analyzes the causes of these
problems, and formulates the countermeasures to solve the problems according to the causes
of the problems.
Based on the advanced quality management theories and tools, combined with the detailed
investigation of RT company's development history, organizational structure, product process
and equipment, it is found that the main quality management problems of RT company are:
products do not meet customer requirements, employees do not pay attention to quality, lack
of initiative in the operation of quality management system, etc. The main reasons for the
problems are: low product implementation standards, poor product quality process control,
insufficient understanding of system operation and weak quality awareness of employees. RT
company will re-establish and operate a quality management system in accordance with the
requirements of "ISO9000" through the training of all staff's quality awareness and quality
management system knowledge, and follow the total quality management theory and 5M1E,
PDCA law, to analyze the problems and deficiencies in the quality process, and continue to
improve and upgrade, and at the same time update the company’s existing products and
quality standards, continue to obtain the latest quality requirements from customers, and
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大连理工大学专业学位硕士学位论文
introduce quality requirements into the company to establish internal control quality standards
and products production control requirements. Through continuous training, the front-line
production staff are familiar with and actively implement the new requirements. At the same
time, process engineers are arranged to conduct on-site inspections to promptly discover and
solve the problems and deficiencies in the production process, and standardize with the
thinking of "the next process is the customer" and manage the entire production process.
Finally, it puts forward the guarantee measures for the improvement countermeasures of
coating product quality management of RT company: create a strong atmosphere of
"rejuvenating the enterprise by quality", provide organizational and financial guarantee,
promote enterprise standardized management, and pay attention to the connection between
improvement countermeasures and other systems to jointly ensure the implementation of
improvement countermeasures.
Through the study on the improvement of the quality management of RT company's coating
products, this thesis hopes to help the company successfully realize the transformation of
customers to high-end, and fundamentally enhance the company's comprehensive
competitiveness. It is hoped that the study methods and process ideas of this thesis in product
quality management can give other coating peers or similar small and medium-sized private
companies some help in quality management.
Key Words：Ultraviolet (UV) Curing Coatings; Quality Management; Customer Thinking
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