SJ 公司是国内一家结合研发、生产、销售精细化学品为一体的制造型企业， 拥有 20 年的发展历史。通过 20 年来的不懈探索，SJ 公司具备了一定的规模跟 实力，素质齐全的科研团队保障了企业的科技水平，公司所生产的产品均是自主 研发并率先在国内投产。随着精细化工欧亿·体育（中国）有限公司在国内占有越来越重要的地位，SJ 公 司也在加大力度进行研发和生产。但近年来，SJ 公司一线员工的离职率不断上 升，在岗的一线员工也不同程度地表现出消极怠工的情况，影响了企业的健康发 展。众所周知，一线员工在制造业中扮演着非常重要的地位，他们是企业能否按 时完成生产任务、保证产品质量的关键。员工满意度是影响员工种种行为的主要 因素。因此，SJ 公司如何提升一线员工满意度来保持一线队伍的稳定性，提升一 线员工工作的积极性、创造性，对企业未来的发展至关重要。 本文首先对与员工满意度问题相关的理论进行阐述，为全文的分析提供扎实 的理论依据。接着从工作环境、工作本身、工作回报、个人发展及企业管理五大 维度对 SJ 公司的一线员工满意度进行问卷调查。随后通过对企业管理层进行访 谈、全面了解企业现状，挖掘出了导致一线员工满意度问题背后的原因。最后提 出了具有针对性的五大对策来全面提升 SJ 公司一线员工满意度。希望通过对 SJ 公司一线员工满意度提升对策的研究，为今后相关领域的研究提供一些借鉴。也 希望可以通过提升 SJ 公司一线员工满意度，为企业今后的长足发展做出一点贡 献。 关键词：一线员工，员工满意度，提升对策II Abstract SJ company is a combination of research and development, production, sales of fine chemicals as one of the manufacturing enterprises, with 20 years of development history. Through 20 years of unremitting exploration, SJ company has a certain scale and strength, a full range of scientific research team to protect the level of science and technology of enterprises, the company's products are independent research and development and take the lead in domestic production. With the fine chemical industry in China occupies an increasingly important position, SJ company is also stepping up researchanddevelopmentandproduction.However,inrecentyears,SJcompany'sfirst- line employees increasing turnover rate, the first-line staff in the post also showed a different degree of negative idle ness, affecting the healthy development of enterprises. As we all know, front-line employees play a very important role in the manufacturing industry, they are the key to whether enterprises can complete production tasks on time and ensure product quality. Employee satisfaction is the main factor influencing employee behavior. Therefore, how to improve the satisfaction of front-line employees to maintain the stability of the first-line team, improve the enthusiasm and creativity of front-line employees, the future development of the enterprise is very important. This paper first expounds the theory related to employee satisfaction, and provides asolidtheoreticalbasisfortheanalysisofthefulltext.Thenfromtheworkenvironment, the work itself, work return, personal development and enterprise management five dimensions of SJ company's first-line employee satisfaction questionnaire survey.Then through the interview with the management of the enterprise, a comprehensive understanding of the current situation of the enterprise, the reasons behind the problem of front-line employee satisfaction were excavated. Finally, five targeted countermeasures are put forward to improve the satisfaction of SJ's first-lineemployees. It is hoped that the research on the countermeasures of the first-line employee satisfaction improvement of SJ company can provide some reference for the researchIII in the relevant fields in the future. Also hope that through the promotion of SJ company's first-line staff satisfaction, for the future development of enterprises to make a contribution to a little. KEYWORD：Front-line staff, Employee satisfaction, Promotion countermeasuresIV 目 录 第 1 章 绪 论........................................................1 1.1 研究背景与意义 ..............................................1 1.1.1 研究背景...............................................1 1.1.2 研究意义...............................................1 1.2 研究内容与方法 ..............................................3 1.2.1 研究内容...............................................3 1.2.2 研究方法...............................................4 1.3 创新性与不足 ................................................5 第 2 章 相关理论综述.................................................7 2.1 文献综述 ....................................................7 2.1.1 员工满意度的概念.......................................7 2.1.2 员工满意度的影响因素...................................8 2.1.3 员工满意度的评估方法与测量工具........................11 2.2 理论基础 ...................................................13 2.2.1 期望理论..............................................13 2.2.2 公平理论..............................................14 2.2.3 需求层次理论..........................................15 2.2.4 双因素理论............................................16 第 3 章 SJ 公司及其一线员工满意度问题 ...............................17 3.1 SJ 公司基本情况.............................................17 3.1.1 SJ 公司简介 ...........................................17 3.1.2 SJ 公司一线员工界定及构成情况 .........................18 3.2 SJ 公司一线员工满意度问题调查...............................22 3.2.1 问卷说明..............................................22 3.2.2 问卷回收及样本分布情况................................23 3.2.3 问卷信度及效度检验....................................24 3.2.4 各维度满意度的描述性统计分析..........................25 3.2.5 个人属性变量的差异性分析..............................29 3.3 SJ 公司一线员工满意度存在的问题.............................32 3.3.1 对食、宿、行条件感到不满..............................32 3.3.2 对工作安全环境感到不满................................34 3.3.3 对物质回报感到不满....................................34 3.3.4 对个人成长空间感到不满................................35 3.3.5 对一言堂现象感到不满..................................36 第 4 章 SJ 公司一线员工满意度问题的原因与消极影响 ...................38 4.1 公司管理层访谈 .............................................38 4.1.1 访谈目的与对象........................................38 4.1.2 访谈设计与内容........................................39 4.1.3 访谈结果..............................................40 4.2 SJ 公司一线员工满意度问题的原因.............................41 4.2.1 对一线员工的后勤工作缺乏重视..........................41V 4.2.2 对风险的防控存在不足..................................42 4.2.3 薪酬分配不合理........................................43 4.2.4 缺乏对一线员工的培养机制..............................45 4.2.5 企业管理理念陈旧......................................46 4.3 SJ 公司一线员工满意度问题的消极影响.........................47 4.3.1 一线员工离职率上升....................................47 4.3.2 一线员工工作状态不良..................................48 第 5 章 提升 SJ 公司一线员工满意度的对策与实施计划...................51 5.1 提升 SJ 公司一线员工满意度的对策方案 ........................51 5.1.1 加强对一线员工的后勤保障管理..........................51 5.1.2 完善对一线员工的安全管理工作..........................52 5.1.3 建立科学的薪酬及奖励制度..............................54 5.1.4 加强对一线员工的职业生涯管理..........................58 5.1.5 塑造以人为本的管理模式................................61 5.2 一线员工满意度提升对策的实施计划 ...........................65 5.2.1 组建提升一线员工满意度的项目小组......................66 5.2.2 明确职责分工并确定时间节点............................66 5.2.3 获得企业资金支持......................................66 5.2.4 建立一线员工满意度调查制度............................67 第 6 章 结论与展望..................................................68 6.1 研究结论 ...................................................68 6.2 展望 .......................................................68 附 录 SJ 公司一线员工满意度调查问卷 .............................70。。。。。。以下内容略