随着医疗卫生体制改革的逐步深入,医院运营与管理的内外环境 发生了重大变化,人力资源管理与开发逐渐提高到医院的决策管理层 面洛铜医院与企业实行主辅分离后,实行/事业单位!企业运作0, 为了适应医院生存!发展!改制的需要,必须加强医院人力资源管理, 改进职能科室人员的绩效考核,以提高医院职能科室人员的工作效 率!服务质量 本文结合洛铜医院实际,以战略为导向,设计了一套针对职能科 室工作人员的 绩效考核方案,力求为医院下一步向事业或企业医院平 稳过渡,在医院人力资源管理方面做好准备工作报告首先分析了洛 铜医院绩效管理的现状,归纳总结了存在的主要问题,然后按照战略 导向的原则,结合职能科室人员特点, 运用MBO思想,构建了洛铜 医院职能科室人员与医院战略紧密相关的绩效考核指标体系,并且从 准备!实施!反馈!结果四个方面设计了其职能科室人员绩效考核办 法,最后通过实施保障系统对绩效考核中的关键环节进行监督!保 障 本文的研究,不但对制定和实施洛铜医院职能科室乃至业务!后 勤科室人员绩效考核方案具有现实意义,对处于转型或改制阶段的其 他非营利性医院职能科室人员绩效考核也具有的一定的参考价值 关键词医院,职能科室,战 略导向,绩效考核ABSTRACT AlongwiththeorganizationalreformofMediealandHealth thorough,theenvironmentbothinsideandoutsidethehosPitalof oPerationandmanagementhavebeensignifieantlyehanged,human resoureemanagementandexPloitationimProvegraduallytothe hosPital,5deeision一makerlevel.AftertheseParationfromit,5host, LuotongHosPitalPutting/institutionmode&enterpriseoPerationinto Praetiee,inordertoad叩ttheneedingofsubsistenee,develoPmentand organizationalreformofLuotonghosPital,torisethequalityofserviee andeffieieneyofwork,thePerformaneeaPPraisalofadministrative dePartmentstaffmustbeimProved. Undertheguidaneeofthestrategy,andtolinkuPwiththePraetiee ofLuotonghosPital,thisPaPerdesignasehemeofthesta卯5Performanee aPPraisalofadministrativedePartment,wishtodoagoodjobinthefield ofhosPital,5HumanResoureeManagement,inthestabletransitionof LuotonghosPital~nextsteP.First,thePaPeranalysestheeurrentsituation oftheLuotonghosPital,5Performaneemanagement,summinguPthe existingProblem,thenaeeordingtotheguidaneeofthestrategyPrineiPle, uniontheeharacteristieofadministrativedePartmentstaff,usingthe thoughtofManagementByobjeet,strUeturedthetargetsystemof PerformaneeaPPraisalofLuotonghosPitaladministrativedePartment staff,15closedrelationwithstrategyofhosPital,anddesignaSeries methodofPerformaneeaPPraisalfromfoursides:PreParing,oPerating, feedbaekingandresulting,atlast,tosuPPlythesuPervisingand ProtectingofPerformaneeapPraisal,5imPortantseglnentbysegment system# Bythestudy,notonlybeingaaetualmeaningforPlanandoPerate thesehemeofPerformanceaPPraisalwhichofLuotonghosPitaladministrativedePartmentstaff,evenoftheOtherdePartmentstaff,but alsobeingeertainrefereneevaluetothetyPeofhosPitalswhoareinthe stageoftransitionorreforming. KEYWORDShosPital,administrativedePajrtment,theguiding ofstrategy,PerformaneeaPPraisal目录 摘 要..............,.............................................................................................I ABSTRACT...........................................................................................................11 第1章导 论.......................................................................................................1 1.1选题背 景......................................................................................................1 1.2国内外研究现 状..........................................................................................2 1.2.1国外相关研 究.......................................................................................2 1.2.2国内医院绩效考核研究现状...............................................................4 1.2.3绩效考 核研究的新动向.......................................................................5 1.3研究目的!内容及意义..............................................................................6 1.3.1研 究目的...............................................................................................6 1.3.2研究内 容...............................................................................................6 1.3.3研究意 义...............................................................................................7 1.4研究的思路与方 法......................................................................................8 1.4.1研究思路........................................................................................8 1.4.2研究方法...............................................................................................8 1.5报告结 构.........................................................................................,......8 第2章洛铜医院职能科室人员绩效考核现状分析.........................................10 2.1洛铜医院 基本情况....................................................................................10 2.1.1组织结构及科室设置.........................................................................10 2.1.2人力资源情况........................,......................................................11 2.1.3人员流出情况分 析.............................................................................12 2.2洛铜医院绩效考核现状............................................................................13 2.2.1洛铜医院 绩效考核.............................................................................13 2.2.2业务科室人员的绩效考核.................................................................14 3.2.3职能科室 人员的绩效考核.................................................................15 2.3存在的主要问题及原因............................................................................16 第3章洛铜医院 战略分析及考核内容的确定.................................................18 3.1洛铜医院战略分析....................................................................................18 3.1.1医院战 略.............................................................................................18 3.1.2洛铜医院的SWOT分析....................................................................193.1.3 洛铜医院发展战略.............................................................................21 3.2目标管理法在洛铜医院绩效考核中的应用............................................21 3.2.1目标管理法 的内涵..............................................................................22 3.2.2目标管理法在洛铜医院绩效考核中的应用.....................................23 3.2.3目标管理法在运用中的注意 事项.....................................................24 3.3洛铜医院职能科室人员绩效考核内容的确定二,.....................................24 3.3.1员工绩效考核的内容及特 点.............................................................24 3.3.2医院职能科室人员工作特点.............................................................26 3.3.3战略导向的绩效考核内容的确 定.....................................................27 第4章绩效考核指标体系的建立.....................................................................29 4.1考核指标体系的内涵与过 程................................................,.............29 4.1.1考核指标体系的内涵..........................................................................29 4.1.2指标体系的建立过 程.........................................................................30 4.1.3在指标体系设计实践上容易出现的问题.........................................30 4.2绩效考核指标的选 取................................................................................30 4.2.1医院绩效评价指标选取的指导思想.................................................30 4.2.2指标的选择原则及方法 .....................................................................31 4.2.3洛铜医院职能科室人员绩效考核指标的确定.................................犯 4.3绩效考核标准的确 定................................................................................34 4.3.1绩效评价标准制定步骤.....................................................................34 4.3.2洛铜医院职 能科室绩效人员考核标准.............................................34 4.4权重的确定...............................