目前,操作工由于过劳或工作、私人等因素,导致自杀等极端行为事件常有听闻。此
外,操作工频繁跳槽的现象也屡见不鲜,似乎比一般员工更易产生离职行为。改善工
作生活质量正好提供了一条可行的途径。Gowdy (1987)认为不良的工作生活质量会产
生许多负面的影响,反之,当员工能愉快地适应组织及工作,并觉得有胜任工作的自
信时,员工将会降低离职倾向

本研究以电子业操作工为研究对象,目的在探讨工作生活质量对离职倾向的影响
及相关性。本研究采用问卷调查法搜集欧亿·体育（中国）有限公司,共分发问卷175份,回收有效问卷为
151份,采用信、效度分析、次数分配、典型相关分析等方法对工作生活质量、离职
倾向之间的影响及相关性作了实证研究。本研究得出结论:工作生活质量会显着影响
操作工的离职倾向,且呈负相关关系。最后,本研究结合研究结果针对管理层阶提出
相关建议,希望藉由研究结果能让企业更加重视工作生活质量的内涵及其可能产生的
影响,并规划设计出适合操作工之管理制度及激励措施,以降低操作工的离职倾向,
并达到企业成长及获利的目的

关键词:操作工工作生活质量离职倾向
作 者:吴政霜
指导老师:袁勇志
英文摘要
操作T. 丁作生活质a对离职倾向影响之研究——以I ii 了+业为例
The Study of the Impact of the Quality of Working Life on
the turnover intention of Operator
A Case way of Electronics industry
Abstract
Globalization era, economic prosperity and information level improvement make
people pay more attention to the quality of working life. Therefore, how to provide a better
quality of working life becomes a important topic today.
At present, the operator due to fatigue, hard work, private reason and other factors that
have led to extremely behavior such as suicide has been heard often. In addition, the
frequent job-hopping phenomenon is also a common characteristic for operator. It seems
easier to produce than the average employee turnover behavior. Therefore, improving the
quality of working life has just offered a feasible way to prevent this situation. Gowdy (】987)
said that a bad quality of working life will exert a more negative influence.〇n the contrary,
when the staff can adapt the organization and work happily, they can feel confidence at the
work then the staff will reduce the intention of turnover.
This research regards operators in the electronic industry as the main object. It aims to
discuss the influence and relationship between the quality of working lite and the intension
of turnover. The questionnaires study has been used to collect data. There are totally 175
questionnaires sent with 151 valid questionnaires collected. The influence and relationship
to quality of working life and turnover intention have been done during this research. The
study concluded that the Quality of working life can significantly affect the operator's
turnover intention and with negative correlation. Finally, this research concludes the result
of study and proposes relevant suggestions to administration that hope to make enterprises
pay more attention to the quality of working life and design suitable management system to
reduce operator's turnover intention and achieve the goal of growing up to make a profit in
enterprises.
Key Word: Operator Quality of Working Life Turnover Intention
Written by Wu Zheng Lin
Supervised by Yuan Yong Zhi
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