软件外包产业作为一种绿色产业,它的发展不但显著提高了全球经济的运行

效率,而且在许多国家或地区成为带动经济增长的主导产业。中国软件外包产业

取得了突飞猛进的发展,但是综合实力依然比较薄弱,企业内部问题不断,软件

外包产业规模较小,软件外包的核心竞争力亟待提高。

本文一幵始阐述了软件外包的基本理论,并在此基础上介绍了软件外包产业

的鼻祖印度软件外包的特点。中国的人力成本比印度低,发展时间和印度差不

多,然而到现在为止,中国的软件外包产业与印度有着十年左右的差距。中国的

软件外包基础虽然比较薄弱,但是从本文中分析可以看出,中国软件外包有着广

阔的市场前景。中国现在最该做的就是学习,学习印度先进的技术经验以及成熟

的管理模式。在写此文之前,本人曾在三家软件外包企业工作过七年的时间,做

过项目经理和工程部经理。在运营管理方面,中国的软件外包企业都有一些通

病,要么就是受利益的驱使,做一些伤害企业名誉的事情。要么就是在企业资金

吃紧的时候,不愿意进行融资,让企业的发展停滞不前。要么一边喊着口号,要

降低项目开发的风险,一边又碌碌无为,仅仅把风险的把握都交给项目经理来处

理。要么就是企业组织结构太过臃肿,虚职设置过多,严重的阻碍了企业的发

展。本文从这四个方面入手,分析这些问题产生的原因以及危害,最后针对这些

问题给予一定的建议。

21世纪最缺什么答案是肯定的,人才。一方面,中国的软件外包企业都不

愿意培养人才。究其原因是,现在社会上跳槽情况严重,好不容易辛辛苦苦培养

出一个人才,却被别的公司挖走了,很多企业觉得得不偿失。他们宁愿花更大的

代价去聘请人才,也不愿意培养人才。另一方面,国内的教育制度还没有跟上软

件外包发展的步伐。既懂技术又懂管理,还要外语能力强的软件外包人才少之又

少,所以很多企业都面临着人才断档的危险。本文从人力资源方面入手,通过人

才、员工离职率、绩效考核以及薪酬管理体系四个方面对企业存在的问题进行分

析,接着探寻解决问题的方法。希望能为中国软件外包的发展打下坚实的人才基

础。

关键词:软件外包;软件外包企业;外包产业;运营管理;人力资源

硕士学位论文

MASTER'S THESIS

Abstract

As a green industry, the development of software outsourcing not only significantly

improves the efficiency of the global economy,but also becomes tiie leading industry to

drive economic growth in many countries and regions. In recent years, Chinese software

outsourcing industry has made a great progress of development, but the overall strength

is still relatively weak. The enterprise internal has many control problems,the size of the

outsourcing industry is very small, and the core competitiveness needs to be improved.

This thesis first expounds the basic theory of software outsourcing, and then

introduces the characteristics of the ancestor of software outsourcing industry, India,

Chinese labor cost is lower than India, the beginning time is similar to India, but up to

now, the comprehensive strength of software outsourcing industry between China and

India have a distance of ten years or so. Although Chinese software outsourcing has a

weak basis, but can be seen from the analysis in this thesis, it has a broad market

prospect. Now the most should do is to learn, to learn Indian advanced experience in

technology and management. Before writing this thesis,I have worked at three software

outsourcing enterprises for seven years. During this period I have worked as a project

manager and engineering manager, I aware that these enterprises have some common

faults in terms of operation management. For instance, driven by the interests, doing

things that hurt reputation of the enterprise. Or do not know to finance when the

enterprise face fund shortage, which caused the stagnation of the development of the

enterprise. Or shout to reduce the project risk, while doing nothing, just leaving these

things to project managers. Or enterprise organization structure is too bloated, which

causes a serious obstacle to development of enterprises. From these four aspects,this

thesis analysis the situation and harm of these problems, and finally give some useful

suggestions to help the enterprise to avoid operating under wrong principles.

What is the 21st century the most short of The answer is obvious, talents. Chinese

software outsourcing enterprises are lack of talents. On the one hand, they are not willing

to do personnel trainings. It will spend them a lot of money. What is more serious is that

they can't retain the talents,social job-hopping phenomenon is frequent. They think

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