摘 要
六西格玛（Csigma）是一个关于管理学中的统计量，最初是从希腊单词音译
过来的。六西格玛就是通过统计到的数据为中心，利用六西格玛达到追求完美
的一个过程。一个西格玛表示在一百万次当中有 691,500 个出错的机会，但是
在六个西格玛当中，每一百万次当中仅仅只有 3.4 个机会，这大大提高了管理
流程中的准确性。

尤其是在商业银行上面。目前阿拉善农村商业银行管理上还存在着很多的弊
病，服务的质量以及效率，还有用户体验，都不尽如人意。因此，六西格玛理
论在阿拉善农村商业银行有了发展的契机。

六西格玛理论在阿拉善农村商业实施之后，本文以柜台服务、开户流程的优
化为例。用数字化的手段说明运用六西格玛理论能够实实在在的提高阿拉善农
村商业银行的服务质量以及服务效率，改善用户体验。

本文在研究六西格玛的理论的基础上，找到当今阿拉善农村商业银行的运
行、管理过程中的现状、存在的问题进行分析；并对企业应用六西格玛管理在
阿拉善农村商业银行进行相应的研究，并针对性的提出六西格玛管理在阿拉善
商业银行运用的要求。

关键词：六西格玛；商业银行；收益；管理

II
Abstract
Six Sigma (Csigma) is a statistic about the management of, originally from the
Greek word transliteration. Six Sigma is a statistical data for the center, the use of Six
Sigma process to reach a perfectionist. Sigma represents a one million times in which
there are 691,500 chance of a mistake, but in the Six Sigma among millions of times
each of them with only 3.4 opportunities, which greatly improves the accuracy of the
management process.
Especially in the commercial bank on it. Currently, there are still a lot of Alxa
rural commercial bank management shortcomings, quality and efficiency of services,
as well as the user experience is not satisfactory. Therefore, Six Sigma in Alxa rural
commercial banks have development opportunities.
Six Sigma implementation after Alxa rural commercial paper to counter service,
optimizing the account opening process as an example. Using digital means to
illustrate the application of Six Sigma theory can actually improve the quality of
service and service efficiency Alxa rural commercial banks, improve the user
experience.
Based on the study of the theory of Six Sigma, find running today Alxa rural
commercial banks, the status of the management process, the problems are analyzed;
Six Sigma management and enterprise application Alxa rural commercial banks in the
corresponding research and Six Sigma proposed targeted at commercial banks Alxa
use requirements.
Keywords: Six Sigma, commercial banks, earnings