摘要
随着4G时代的到来,各运营商的竞争格局又一次进入新的比赛,竞争
的态势和趋势也将发生巨大变化。对于全球最大的运营商CM公司来说,网
络运营已经不再是以往简单的设备维护,仅仅确保设备正常运行,不发生
故障。如今的网络运营的内容已经远远超出设备维护这一概念。网络运营
已经从最初故障处理发展到了设备运营、网络资产投资管理、支撑服务管
理、网络组织架构管理等多个方面。CM公司的网络运营中心成立多年,其
原有的工作职能已经发生了巨大的转变,但是管理运营上的组织架构、流
程管理手段、人员培养、工作评价方面却没有迅速转变,适应工作职能的
变化

本文旨在通信技术和网络高速发展的当前阶段,研究网络运营中心的
管理组织架构、人员、流程、工作评价标准四个方面,分析网络管理运营
方面的现状,探求各方面存在问题,并针对存在问题提出优化方案

希望通过在对CMGX公司在网络运营方面的研究,实践各种管理方法在
在网络运营管理的运用的情况和意义,希望相关通信企业在进行通信网络
运营时能够从本文获得有益的帮助,更好促进网络运营管理水平全面的发
展

关键词:网络运营中心;管理优化;价值链
ABSTRACT
With the coming of 4G era, the operators of the competition is once again in the new
game,competition situation and trends will change. For CM,the world's largest operators,
network operation is no longer the simple equipment maintenance, only to ensure the normal
operation of equipment, not failure. Now the network operation content has been far beyond
the concept of equipment maintenance. Network operation from tiie initial fault processing to
the development of many aspects of equipment operatioa, network assets investment
man^ement, service management, network management structure etc.. At present,the
network operations center was established for many years, its original functions have
undergone tremendous changes,but the management of the operation of the organizational
structure, process management, staff training, job evaluation is not quickly change, adapt to
changes in the workplace.
This paper aims at the current time of rapid development of communication technology
and network, network operation center management organizational structure, personnel,
process,evaluation standards in four aspects,analyzing the current situation of network
management, the problems in all aspects of exploration, and put forward the corresponding
optimization scheme.
Hope that through the research on the network operation of CMGX company, and the
significance of management practice in the use of network management, hope
communication related enterprise in communication network operation always can get help
from this paper, better promoting the development of network operation and management
level and comprehensive.
KEY WORDS: Network Operations Center ; Management Optimization; Value Chain
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