中文摘要 中文摘要 由于市场经济的快而猛的成长，酒店的竞争内容也随之改变，转向了人才之 争，在酒店中，最重要的是底层的工作人员，他们直接向客户提供服务，对提升 酒店的服务质量至关重要。人是具有能动性的生产要素，如何用激励基层员工来 提高工作满意度，最大程度的充分调动基层员工的责任心、主动性、创造力，进 而建设一个忠诚、高质量的基层员工团队，是目前很多酒店企业亟待解决的问题。 本文以 Q酒店的基层员工激励为主题，在深入查阅国内酒店员工激励领域有关资 料、总结近期研究的基础上，系统阐述了 Q酒店的概况以及基层员工的特征，从 物质激励、精神激励角度对 Q酒店基层员工激励的状况、存在的问题以及成因等 展开了研究，并认为 Q酒店普遍存在薪酬缺乏吸引力、绩效考核不公平、情感激 励不主动、晋升机制不完善、培训体制不健全等问题，究其原因，主要是由于酒 店业的基层岗位准入门槛相对较低、管理者对基层员工激励不够重视、基层员工 激励缺乏资金保障、基层员工的新特征被忽视等，因此有必要从合理设置薪酬体 系、规范绩效考核工作、主动加强情感激励、积极完善晋升机制、建立健全培训 体系等方面给出 Q酒店对基层员工激励的优化策略以及实施的保障措施。 关键词：酒店欧亿·体育（中国）有限公司；基层员工；激励 -I- 黑龙江大学硕士学位论文 Abstract Due to the rapid development of the market economy, the competition among hotels tends to be more talent competition. As the main component of the hotels internal talent, the grass-roots staff of the hotel directly serves the customers and is of great importance to improve the service quality of the hotel. People are active factors of production,and howto encouragegrass-rootsstaff toincrease jobsatisfaction, maximize the full mobilization of grass-roots staff responsibility, initiative, creativity, and then build a loyal, high-quality grass-roots staff team, is currently a lot of hotel enterprises to solve the problem. This article takes the grass-roots staff motivation of Q hotel as the theme. On the basis of in-depth review of relevant materials in the field of domestic hotel staff motivation and summary of recent research, the general situation of Q hotel and the characteristics of grass-roots staff are systematically expounded. From the perspectiveofmaterial incentiveand spiritualincentive, thestatus, existing problems and causes of grass-roots staff motivation of Q hotel are studied. Moreover, it is believed that Q hotel generally has problems such as unattractive salary, unfair performance appraisal, inactive emotional incentive, imperfect promotion mechanism, and imperfect trai