近些年来，随着企业中高层对企业内部管理重要性认知的提升，越来越多中小型企 业对绩效考核的重视程度也逐渐提高。但中小企业受自身规模、理念等因素局限性的制 约，绩效考核成效往往不尽人意，解决在绩效考核中遇到的棘手问题，最大限度发挥员 工潜能，是很多中小企业面临的一个重要难题。 本论文以TS公司为研究对象，首先运用文献研究法，简述了绩效考核体系的基础 理论知识。其次通过问卷调查法和访谈法，调查、分析TS公司现行绩效考核实施的情 况，发现TS公司绩效考核存在以下问题：第一，绩效计划的制定缺乏有效沟通，员工 对绩效计划的认知度低，绩效计划目标制定不合理；第二，绩效考核周期过长，考核指 标设置不科学、指标选取比较单一；第三，缺乏绩效评估后的沟通反馈机制；第四，绩 效结果应用单一。在对TS公司绩效考核存在的问题进行归纳总结的基础上，根据TS 公司的发展战略和目标，提出了优化TS公司绩效考核体系的具体建议：第一，公司在 制定绩效计划时，积极争取各级人员多方参与，共同沟通、讨论并达成共识，对全体员 工进行绩效考核的宣传和培训，使公司人员对绩效考核有一个统一的正确认识；第二， 根据留学欧亿·体育（中国）有限公司淡旺季的特征优化了考核周期，使用KPI工具，不同的岗位采用不同的考 核指标，更能反映员工绩效；第三，建立有效的绩效沟通反馈机制，帮助员工明确工作 目标，改进工作行为，提高工作效率和技能；第四，建立有效的激励机制，多维度强化 绩效结果的应用，充分发挥引导员工行为、激励员工的作用。并为确保优化方案的顺利 实施，提出了落地的保障方案。 本文对TS公司绩效考核体系进行了优化和改进，提升了TS公司的整体绩效，并 为同类企业的绩效管理具有一定的参考价值。 关键词：中小企业；留学机构；绩效考核；优化 研究类型：专题研究 ABSTRACT Inrecentyears,duetotheincreasingawarenessoftheimportanceofinternal management,moreandmoresmallandmediumenterpriseshavepaidmoreattentionto performanceappraisal.Butthesmallandmedium-sizedenterprisesbyitsownsize,concept andotherfactorsconstraints,theeffectivenessofitsperformanceevaluationisoften unsatisfactory.Therefore,itisanimportantproblemformanysmallandmedium-sized enterprisestosolvetheknottyproblemsinperformanceappraisalsoastomaximizethe potentialofemployees. Inthispaper,TSCompanyistakenastheresearchobject.Firstly,thebasictheoretical knowledgeofperformanceappraisalsystemisbrieflydescribedbyusingthemethodof literatureresearch.Secondly,throughquestionnairesandinterviews,thispaperinvestigates andanalyzestheimplementationofcurrentperformanceappraisalinTSCompany.Inthis process,thispaperfoundthatTSCompany'sperformanceappraisalhasthefollowing problems:First,theformulationofTSCompany'sperformanceplanlackseffective communication,employees'awarenessoftheperformanceplanislow,andtheformulationof performanceplanobjectivesisnotinconformitywiththeroutine.Second,theperformance appraisalcycleistoolong,theappraisalindexsettingisunscientific,andtheindexselection isrelativelysingle.Third,theperformanceplanlacksacommunicationandfeedback mechanismafterperformanceevaluation;Fourth,theapplicationofperformanceresultsis relativelysingle.AftersummarizingtheproblemsexistingintheperformanceappraisalofTS Company,thispaperputsforwardspecificsuggestionsforoptimizingtheperformance appraisalsystemofTSCompanyaccordingtothedevelopmentstrategyandobjectivesofTS Company.First,theCompanyshouldactivelyinvolvealllevelsofpersonnelinthe formulationoftheperformanceplanandjointlycommunicate,discussandreachaconsensus. Inaddition,itshouldconductpublicityandtrainingontheperformanceappraisalforall Subject:Researchontheoptimizationofperformanceappraisal systeminTScompany Specialty:MasterofBusinessAdministration Name:GuoYulin（Signature） Instructor:ZhangGenlin（Signature） employeessothatthepersonneloftheCompanyhaveaunifiedandcorrectunderstandingof theperformanceappraisal.Second,thecompanyshouldoptimizetheassessmentcycle accordingtothecharacteristicsofthelightandbusyseasonsoftheoverseasstudyindustry, useKPItools,andadoptdifferentassessmentindicatorsfordifferentpositions,soastobetter reflecttheperformanceofemployees.Third,thecompanyshouldestablishaneffective feedbackmechanismforperformancecommunication,soastohelpemployeesdefinetheir workobjectives,improvetheirworkbehaviors,andimprovetheirworkefficiencyandskills. Fourth,thecompanyshouldestablishaneffectiveincentivemechanismtostrengthenthe applicationofperformanceresultsinmultipledimensions,soastogivefullplaytotheroleof guidingemployeebehaviorandencouragingemployees.Inordertoensurethesmooth implementationoftheoptimizationplan,thecompanyshouldputforwardaguaranteeplan forlanding. ThispaperoptimizesandimprovestheperformanceappraisalsystemofTScompany, improvestheoverallperformanceofTScompany,whichhascertainreferencevalueforthe performancemanagementofsimilarenterprises. Keywords：SmallandMedium-sizedEnterprises;StudyAbroadInstitutions; PerformanceAppraisal;Optimization Thesis：MonographicResearch 目录 I 目录 1引言..........................................................................................................................................1 1.1选题背景........................................................................................................................1 1.2研究意义........................................................................................................................1 1.3国内外研究现状............................................................................................................2 1.3.1国外研究现状......................................................................................................2 1.3.2国内研究现状......................................................................................................4 1.4研究内容与思路............................................................................................................6 1.4.1研究内容..............................................................................................................6 1.4.2研究思路..............................................................................................................6 2相关理论综述..........................................................................................................................9 2.1绩效的概念及特点........................................................................................................9 2.1.1绩效的概念..........................................................................................................9 2.1.2绩效的特点..........................................................................................................9 2.2绩效管理.......................................................................................................................9 2.2.1绩效管理的概念..................................................................................................9 2.2.2绩效考核的作用................................................................................................10 2.2.3绩效考核指标....................................................................................................10 2.2.4绩效管理的流程................................................................................................10 2.3绩效考核与绩效管理..................................................................................................11 2.4绩效考核的方法..........................................................................................................11 2.4.1关键绩效指标（KPI）.....................................................................................11 2.4.2平衡计分卡（BSC）........................................................................................12 3TS公司绩效考核的现状及问题分析..................................................................................13 3.1TS公司概况................................................................................................................13 3.1.1TS公司的基本情况..........................................................................................13 3.1.2TS公司组织架构及人员情况..........................................................................13 3.2TS公司绩效考核体系现状........................................................................................16 3.2.1TS公司绩效计划制定............