在我国社会主义现代化建设中，企业部门与部门之间保持有效沟 通与协调，已成为越来越多的企业大力倡导的理念。企业是一个系统， 系统是由部门构成的，保持部门之间的相互联系，协同、协调是促进 系统有效性的必然要求，而组织沟通则是保持系统有效性的重要手 段。因此，有效的沟通与协调对一个团队一个部门的运行，尤其是企 业内的核心业务部门来说有着非常重要的意义。在实际工作中，影响 跨部门沟通的因素有很多，组织文化、组织结构的设计等因素均关系 着沟通的畅通与否。但在现有研究成果中，与组织管理沟通相关的实 证研究并不多，更着重于对绩效及薪酬管理的研究。本研究以S公 司为例，采用“个人访谈法”与“调查问卷法”，尝试从管理体系的 视角研究S公司业务部门与辅助部门的跨部门沟通问题，从组织层 次、部门层次与个人层次分析影响跨部门沟通的相关因素，并进行分 析归纳，提出实施组织创新管理、营造正向积极的企业文化氛围等相 关建议。 关键词:跨部门沟通、管理沟通、沟通障碍 II ResearchonCommunicationProblemsbetweenSCompany’sDepartment–take BusinessDepartmentasexample ABSTRACT Effectivecross-departmentalcommunicationcancreateagoodworking atmosphere，improvetheorganizationalefficiency，formanexcellentteamandpass onit．Butinpractice,therearemanyfactorsthatcaninfluencethecross－ departmentalcommunication．Basedontheanalysisofcommunicationdisordersand relevantliteraturereviewoffactorsinfluencingthecross-departmental communication,itisfoundthatthefactorssuchastheorganizationalcultureandthe designoforganizationalstructureareallrelatedtowhetherthecommunicationis smoothornot．Therearenotmanyempiricalstudiesrelatedtoorganizational managementcommunicationintheexistingresearchresults,theyarelittlefocusedon Organizationalcommunicationmanagement,butmorefocusedonPerformanceand compensationmanagement.TakingSCompanyasanexample，thisstudytriedto focusonorganizecross－sectoralcommunicationproblemsthatoftenoccurinthe smallandmiddleenterprisemanagementmodelfromacross－levelperspectiveby using"casestudymethod"and"questionnairemethod"．Byanalyzingand summarizingtherelatedfactorsthataffecttheinter－departmentalcommunication fromtheorganizationallevel,departmentalleveland，thearticleproposesto implementtheinnovationmanagementoftheorganization,establishanobjectiveand fairperformanceevaluationsystem,andcreatepositivecorporatecultureandother relevantsuggestionsforreference． ZhaoYi（MBA） SupervisedbyXuWeimin KEYWORDS:Cross－departmentalCommunication,ManagerialCommunication, CommunicationProblems III 目录 摘要......................................................................................................................................................I ABSTRACT........................................................................................................................................II 1绪论.................................................................................................................................................1 1.1研究背景.............................................................................................................................1 1.2论文的理论意义和实际意义.............................................................................................2 1.2.1本论文的理论意义..................................................................................................2 1.2.2本论文的实际意义..................................................................................................2 1.3主要的研究内容和研究方法.............................................................................................3 1.3.1主要的研究内容.....................................................................................................3 1.3.2主要的研究方法.....................................................................................................3 1.4研究创新.............................................................................................................................4 2相关理论回顾.................................................................................................................................5 2.1管理沟通综述.....................................................................................................................5 2.1.1沟通的功能..............................................................................................................5 2.1.2沟通的过程..............................................................................................................5 2.1.3沟通的方向..............................................................................................................6 2.1.4组织中的沟通网络..................................................................................................7 2.1.5沟通渠道的选择......................................................................................................7 2.2管理沟通理论发展的三个阶段.........................................................................................7 2.2.1第一阶段:萌芽期...................................................................................................7 2.2.2第二阶段:成长期...................................................................................................8 2.2.3第三阶段:发展期...................................................................................................9 2.3国内研究现状...................................................................................................................11 2.3.1跨部门沟通产生的问题.......................................................................................11 2.3.2跨部门沟通的障碍类型.......................................................................................11 2.4跨部门沟通的障碍...........................................................................................................12 2.4.1组织层次影响因素................................................................................................12 2.4.2部门层次影响因素................................................................................................13 2.4.3个人层次影响因素................................................................................................13 3S公司沟通现状及流程梳理.........................................................................................................14 3.1公司概况...........................................................................................................................14 3.1.1公司人员组成介绍...............................................................................................14 3.1.2业务部门介绍.......................................................................................................14 3.1.3公司业务及经营模式介绍..................................................................................15 3.2辅助部门介绍...................................................................................................................15 3.2.1法律合规部门介绍...............................................................................................15 3.2.2财务部门介绍.......................................................................................................16 3.2.3报关部门介绍.......................................................................................................16 3.3跨部门工作流程梳理.......................................................................................................16 3.3.1业务部门与法律合规部门..................................................................................17 3.3.2业务部门与报关部门...........................................................................................18 IV 3.3.3业务部门与财务部门...........................................................................................18 3.4本章小结............................................................................................................................19 4跨部门沟通障碍的研究调查.......................................................................................................20 4.1研究目的.....................................