I 摘要 某研究中心在其专业技术领域是我国设备体系最全、综合能力最强的国家级 科研机构。随着近年来承担科研试验任务量的快速增长，以编制内员工为主的人力 资源现状已逐渐无法满足任务需求，研究中心通过外聘等方式不断拓展人力资源 数质量，逐步形成了编制内员工+聘用制员工共存的人力资源新常态，由此也带来 了聘用制员工管理的新需求。 本文以该研究中心下属某研究所为研究背景，针对该研究所现行的聘用制员 工绩效评价制度在实际运行过程中遇到的一些问题，通过文献分析、访谈与问卷等 研究方法，全面调研了该研究所聘用制员工与基层管理者双方群体对当前绩效评 价工作的感受及期望，了解了当前绩效评价制度的实际执行效果，从绩效设计、考 核、结果反馈与应用三个角度深入总结分析了当前绩效评价工作存在的管理双方 绩效设计与绩效结果反馈沟通不足、绩效考核主观影响较大、绩效评价周期不合理、 绩效结果应用手段单一等多方面问题及原因，并针对性提出了建立健全绩效评价 制度、完善绩效设计与考核工作流程、加强人力资源管理培训、实施差异化动态绩 效评价周期、建立绩效反馈沟通渠道、开展绩效评价结果数据综合分析应用等改进 实施建议。 在此基础上，结合研究所实际，进一步提出了全过程公平公正公开、分类组织 与务求实效、双向沟通与相互促进等在该研究所开展绩效评价制度设计的原则要 求，开展了绩效参考指标设计与绩效设计流程梳理，提出了分类设置与动态设置相 结合的绩效考核周期设置方法，建立了绩效考核与绩效反馈完整流程，并提出了拓 展绩效应用手段的建议。最后，为提升人力资源管理效能，提出了加强人力资源管 理人才队伍建设、建立健全人力资源管理制度体系、依托信息技术提升管理效能等 三点绩效评价工作保障措施建议。 关键词：科研机构，聘用制员工，绩效评价，人力资源 ABSTRACT II ABSTRACT As a national scientific research institution with the most complete equipment systems and the strongest research ability in the certain technical field in China, with the rapid increase in the amount of scientific research and test tasks undertaken, the situation of human resources which based on staff in the establishment has gradually been unable to meet the task demands. The research center continuously expands the number and quality of human resources through external recruitment and other means, and gradually forming the new normal of human resources with the coexistence of staff in the establishment and employees in the employment system, which also brings new demands for the management of contract employees. Focusing on some problems encountered in the operation of the current performance evaluation system of the Institution for contract employees, through literature study, discussion exchange, questionnaire survey and other research methods, this thesis comprehensively investigates the feelings and expectations of both employees and managers on the performance evaluation work of this Institute, and investigates the effect of the performance evaluation system. Then it finds some problems, such as insufficient communication in performance design process, insufficient feedback on performance results, the subjectivity of appraisal, a rigid appraisal cycle, single application of performance data, etc. And analyzes the reasons of these problems, then give some suggestions, such as establishing a performance evaluation system, improving the performance design method, designing the performance appraisal process, organizing more human resource knowledge training, implementing differentiated dynamic performance evaluation cycle, establishing performance feedback communication channels, comprehensive analysis of performance evaluation data. Then, this thesis proposes the principles for the design of the performance evaluation system such as fairness, fairness and openness in the whole process, classification and effectiveness, two-way communication and mutual promotion. And it designs performance reference indicators, sorts out the performance design process, puts forward a setting method of performance appraisal cycle that combined classification settings and dynamic settings, establishes a complete process of performance appraisal and performance feedback, and puts forward some methods of expanding the application of ABSTRACT III performance data. At last, three suggestions of strengthening human resource management team, establishing HR management system and applying information technology are put forward to ensure the efficiency of human resource management. Key words: scientific research institutions, contract employees, performance evaluation, human resources 目录 IV 目 录 第一章 绪论 .................................................................................................................... 1 1.1 选题背景 ........................................................................................................... 1 1.2 研究意义 ........................................................................................................... 1 1.3 研究问题 ........................................................................................................... 2 1.4 研究方法 ........................................................................................................... 2 1.5 主要研究内容 ................................................................................................... 3 第二章 理论基础与文献综述 ........................................................................................ 4 2.1 科研机构绩效评价制度体系 ........................................................................... 4 2.1.1 科研机构人员分类 ................................................................................ 4 2.1.2 科研机构员工绩效评价制度建设 ........................................................ 5 2.2 常用员工绩效评价方法 ................................................................................... 6 2.2.1 目标管理 ................................................................................................ 6 2.2.2 KPI关键绩效指标 .................................................................................. 7 2.2.3 360度评价 .............................................................................................. 7 2.2.4 平衡记分卡 ............................................................................................ 8 2.3 聘用制员工绩效评价方法 ............................................................................... 9 2.4 本章小结 ......................................................................................................... 10 第三章 某科研机构聘用制员工绩效评价工作现状与问题分析 .............................. 11 3.1 某科研机构人力基本情况 ............................................................................. 11 3.1.1 某科研机构组织结构 .......................................................................... 11 3.1.2 某科研机构人员编制及岗位现状 ...................................................... 13 3.1.3 某科研机构聘用制员工基本情况 ...................................................... 13 3.2 研究所聘用制员工绩效评价制度 ................................................................. 14 3.2.1 聘用制员工绩效评价制度内容 .......................................................... 14 3.2.2 聘用制员工绩效评价制度应用情况 .................................................. 15 3.3 聘用制员工关于绩效评价制度意见建议的调查 ......................................... 17 3.3.1 调查结果统计 ...................................................................................... 17 3.3.2 调查结论分析 ...................................................................................... 23 3.4 管理人员关于聘用制员工绩效评价制度的意见 ......................................... 25 3.4.1 调查结果统计 ...................................................................................... 26 目录 V 3.4.2 调查结论分析 ...................................................................................... 28 3.5 聘用制员工绩效评价制度的问题分析 ......................................................... 30 3.5.1 员工绩效设计方面问题 ...................................................................... 30 3.5.2 员工绩效考核方面问题 ...................................................................... 32 3.5.3 绩效反