I 摘要 随着我国金融业对外开放的成都不断提高，利率市场化的逐步推进，互联网金融 蓬勃发展，我国金融市场竞争日趋激烈。国有商业银行在经营理念、管理经验、客户 服务水平及区域市场竞争等方面与其他竞争者相比处于劣势，利润空间逐渐收窄，国 有商业银行面临着转型的困惑。企业人力资源绩效管理的重要内容之一是绩效考核， 构建战略导向的绩效考核体系，发挥绩效考核的作用，既能够在改善员工绩效水平的 同时也能促进企业战略目标的落地实施。在现阶段，经过多年的摸索和学习发展，我 国国有商业银行都构建了较为完善的员工绩效考核体系，但仍存在许多不足，如战略 导向激励导向不强，这些都影响影响了员工绩效水平，影响了企业工作效率，阻碍了 国有商业银行综合竞争力的提升。因此，对国有商业银行而言，构建科学的能够体现 战略导向激励导向的绩效考核体系刻不容缓。 本文以国有商业银行工行MY分行为研究对象，运用文献综述法以及定量分析， 研究分析了工行MY分行的员工绩效考核体系。研究思路为首先本文对国内外平衡计 分卡理论进行了梳理，对绩效考核相关理论进行了介绍，分析了绩效考核的意义。然 后本文对工行MY分行绩效考核流程和现状进行了阐述，分析现阶段绩效考核存在的 问题。最后，本文以绩效考核理论为基础，以平衡计分卡为工具，运用结合层次分析 法，选取了MY分行员工层面的绩效考核指标，构建了员工绩效考核体系，并提出了 绩效考核实施过程中应注意的问题，并且提出了保障措施。通过本文的研究能够对改 进工行MY分行的员工绩效考核以及丰富平衡计分卡理论的实践具有一定积极作用。 关 键 词：绩效；绩效考核；平衡计分卡；层次分析法；工行MY分行 论文类型：专题研究 ABSTRACT II ABSTRACT With the continuous improvement of China's financial industry's opening to the outside world, the gradual promotion of interest rate liberalization, the vigorous development of Internet finance and the increasingly fierce competition in China's financial market. Compared with other competitors, state-owned commercial Banks are at a disadvantage in terms of business philosophy, management experience, customer service level and regional market competition, and their profit margins are gradually narrowed. Therefore, state-owned commercial Banks are confronted with the confusion of transformation. One of the important contents of human resource performance management is performance appraisal. To build a strategy-oriented performance appraisal system and give full play to the role of performance appraisal can not only improve the performance level of employees, but also promote the implementation of corporate strategic goals. At this stage, after years of exploration and development of the study, the state-owned commercial Banks in China is to build a more perfect staff performance appraisal system, but there are still many deficiencies, such as strategic incentive guidance is not strong, all of these affect the level of employee performance, affect the enterprise work efficiency, hindered the improve the competitiveness of state-owned commercial Banks. Therefore, for state-owned commercial Banks, it is urgent to build a scientific performance appraisal system that can reflect strategic orientation and incentive orientation. This paper takes MY branch of icbc, a state-owned commercial bank, as the research object, and USES literature review method and quantitative analysis to study and analyze the staff performance appraisal system of MY branch of icbc. First of all, this paper reviews the balanced scorecard theory at home and abroad, introduces the relevant theories of performance appraisal, and analyzes the significance of performance appraisal. Then this paper expounds the performance appraisal process and current situation of MY branch of icbc, and analyzes the problems existing in the current performance appraisal. Finally, based on the theory of performance appraisal and using balanced scorecard as the tool, this paper selected the performance appraisal indicators of employees in MY branch with the analytic hierarchy process, constructed the staff performance appraisal system, proposed the problems that should be paid attention to in the implementation of performance appraisal, and put forward the safeguard measures. The research in this paper can play a positive role in improving the staff performance assessment of MY branch of icbc and enriching the practice of balanced scorecard theory. ABSTRACT III KEY WORDS: Performance; Performance appraisal; Balanced scorecard; Analytic hierarchy process TYPE OF THESIS: Theoretical Research 目录 IV 目 录 1 绪论 ............................................................................................................................. 1 1.1研究背景及意义 ................................................................................................. 1 1.1.1研究背景 .................................................................................................. 1 1.1.2研究意义 .................................................................................................. 2 1.2国内外研究现状 ................................................................................................. 3 1.2.1国外平衡计分卡研究现状 ........................................................................ 3 1.2.2国内平衡计分卡研究现状 ........................................................................ 4 1.3研究内容方法和创新点 ...................................................................................... 6 1.3.1研究内容 .................................................................................................. 6 1.3.2研究方法 .................................................................................................. 6 1.3.3本文创新点 .............................................................................................. 7 2 相关理论概述 .............................................................................................................. 8 2.1绩效考核相关理论概述 ...................................................................................... 8 2.1.1绩效考核 .................................................................................................. 8 2.1.2绩效考核的意义 ....................................................................................... 9 2.1.3绩效考核理论........................................................................................... 9 2.2绩效考核方法 ....................................................................................................10 2.2.1 360度绩效考核法 ...................................................................................10 2.2.2关键绩效指标考核法 ..............................................................................10 2.2.3目标管理法 .............................................................................................10 2.3平衡计分卡理论 ................................................................................................ 11 2.3.1 平衡计分卡概念 ..................................................................................... 11 2.3.2平衡计分卡内容 ...................................................................................... 11 2.3.3平衡计分卡的主要特点...........................................................................13 2.3.4平衡计分卡应用应关注的重点 ...............................................................13 2.4层次分析法理论 ................................................................................................14 3 工行MY分行员工绩效考核现状 ...............................................................................15 3.1工行MY分行基本情况.....................................................................................15 3.1.1企业简介 .................................................................................................15 3.1.2企业的组织结构 ......................................................................................16 目录 V 3.2工行MY分行员工绩效考核现状......................................................................16 3.2.1 MY分行员工绩效考核流程及指标 ........................................................16 3.2.2 MY分行员工绩效考核存在的问题 ........................................................17 3.3