培训是人才培养最有效的方式之一。如何通过有效的培训全面提高我国监管机构工作 人员的能力和素质，满足其履行职责的要求，是监管机构员工培训的重要课题。但 BJ 区 市场主管部门的培训体系存在一定的问题，导致培训效果欠佳。 本研究基于体验式学习等相关培训理论，应用文献查阅、访谈研究、问卷调查、数据 分析等方式，找出 BJ 区市场监管人员现有培训体系中存在的问题，即内容针对性差、员 工消极应付、过程控制弱化、评估流于形式，并分析问题产生的原因，即领导认识不到位、 机构职能弱化、制度不够健全。 以问题为出发点，BJ 区市场主管部门可以从营造适合体验式培训的学习环境、制定合 理的体验式培训计划、展开有效的体验式培训实施控制、建立完善的体验式培训评估体系 四个方面，优化现有的体验式培训体系。特别是在培训计划制定环节，在时间和经费等条 件的允许范围内，尽量选择合适的并行之有效的体验式培训的方式，以期提高员工的参与 度与积极性，提升培训的效果和质量。本研究中具体设计了以新员工为主要对象的体验式 培训课程。此外，从构建合理的培训组织架构、健全培训制度体系、积极的培训成果转化 机制，以及营造良好的学习文化和氛围四个方面提出培训体系实施的关键。希望本研究可 以使 BJ 区市场监管人员培训工作开展地更深入、更有效，同时能对其他监管机构的员工 培训工作提供一定的借鉴。 关键词，培训体系；体验式；监管机构；优化浙江理工大学硕士专业学位论文 II Abstract Training is one of the most effective ways to personnel training. IT is an important topic for regulators to improve the ability and quality of regulators and fulfill their duties through efficient training. However, there are some problems in the training system of Market Supervision & Administration Bureau of BJ District, which reduces the training effect. This study is based on experiential learning and other related theories, and uses the literature review, interview, questionnaire survey, data analysis and other methods. Firstly, it finds out the problems existing in the existing training system of Market Supervision & Administration Bureau of BJ District, namely, poor pertinence of training topics, negative employee coping, weak process control and a mere formal assessment. Secondly, it analyzes the causes of the problems, i.e., the leaders’ lack of understanding, the weakening of institutional functions and the inadequate institution of training. Taking the problems as the starting point, this study optimizes existing training system of Market Supervision & Administration Bureau of BJ District through four aspects, that is, creating an environment suitable for experiential learning, drawing up a reasonable experiential training plan, conducting effective implementation control and establishing a practical training evaluation system. Especially for the training plan formulation, the appropriate and effective experiential training methods should be chosen as far as possible in order to improve the participation and enthusiasm of employees and to enhance the training effectiveness, if time and funds permit. This study specifically designs an experiential training course for new employees. In addition, it is pointed out that the key to the implementation of the training system is not only to build a reasonable training organization structure, a sound training system and a positive transformation mechanism of training results, but also to create a good learning culture and atmosphere. It is hoped that this study can make the training programs of Market Supervision & Administration Bureau of BJ District more deeply and more effective. At the same time, it can also be used as a reference for the improvement and development of other regulators’ staff training. Key Words: Training System; Experiential Learning; Regulator; Optimization浙江理工大学硕士专业学位论文 III 目 录 摘要................................................................................................................................................I Abstract ......................................................................................................................................... II 目 录.............................................................................................................................................III 1 绪 论........................................................................................................................................... 1 1.1 选题背景与研究意义........................................................................................................... 1 1.1.1 选题背景 .................................................................................................................... 1 1.1.2 研究意义 .................................................................................................................... 2 1.2 研究内容与方法................................................................................................................... 2 1.2.1 研究内容 .................................................................................................................... 2 1.2.2 研究方法 .................................................................................................................... 2 2 相关理论综述............................................................................................................................. 4 2.1 培训体系............................................................................................................................... 4 2.2 培训理论............................................................................................................................... 5 2.2.1 终身教育理论 ............................................................................................................ 5 2.2.2 资本培训理论 ............................................................................................................ 5 2.2.3 学习型组织理论 ........................................................................................................ 5 2.3 柯氏评估模型....................................................................................................................... 5 2.4 体验式培训研究................................................................................................................... 6 2.4.1 体验式培训的概念 .................................................................................................... 6 2.4.2 国外关于体验式培训的研究 .................................................................................... 7 2.4.3 国内关于体验式培训的研究 .................................................................................. 10 3 BJ 区市场监管人员培训体系现状调查与分析 ...................................................................... 12 3.1 BJ 区市场主管部门组织概况 ............................................................................................ 12 3.1.1 BJ 区市场主管部门概况 .......................................................................................... 12 3.1.2 BJ 区市场主管部门人力资源现状 .......................................................................... 12 3.2 BJ 区市场监管人员培训体系现状调查 ............................................................................ 14 3.2.1 培训体系概况 .......................................................................................................... 14 3.2.2 现状调查结果 .......................................................................................................... 15 3.3 BJ 区市场监管人员培训体系存在的问题 ........................................................................ 18 3.3.1 培训认知存在误区 .................................................................................................. 18 3.3.2 课程内容针对性差 .................................................................................................. 18 3.3.3 培训实施缺乏控制 .................................................................................................. 19 3.3.4 培训评估流于形式 .................................................................................................. 20浙江理工大学硕士专业学位论文 IV 3.4 BJ 区市场监管人员