Z 公司职能部门发生多起员工离职事件，对公司的日常经营管理带来了极大负面影 响，也为公司职能部门员工带来了负面情绪，降低了员工士气。作为一家综合型海洋企 业上市公司，Z 公司面临着巨大的市场竞争压力，要想在竞争中击败对手立于不败之地， 必须吸引和留住人才。对 Z 公司而言，迫切需要发现问题症结，采取措施扭转不利局面。 本文采用案例分析法、问卷调查分析法、文献研究法、定性和定量结合分析法，探 讨了 Z 公司职能部门员工激励机制。设计了员工满意度调查问卷，从成长、薪酬、岗位、 精神四个大项统计了员工的满意度。利用 SPSS 软件对调查问卷结果进行了分析，获得 了性别、年龄、文化程度、任职年限、工作性质和婚姻状况各自对满意度的影响。调查 结果表明，Z 公司职能部门员工的整体满意度不高，尤其在精神和薪酬方面。结合公司 职能部门员工的激励现状，分析了 Z 公司当前员工激励机制中存在的主要问题。进一步 深入的调查研究发现，造成这些问题的根源在于管理理念守旧、薪酬与岗位价值不符、 缺乏对知识型员工的明确认知。运用马斯洛需求层次理论和双因素理论，依据灵活化、 差异化、个性化原则，从物质和精神两个方面，对 Z 公司的员工激励机制进行了优化， 包括优化薪酬结构、结合多种精神激励方式、改变工作模式、建设以“人”为本、以“公 司”为辅的企业文化氛围以及增加挑战性工作任务。 本文研究结果为 Z 公司营造一个现代化的人才引进、培养环境，逐步建立符合公司 发展战略的现代化企业管理体系和激励机制提供了解决方案，对 Z 公司的未来发展具有 十分重要的作用和意义，对欧亿·体育（中国）有限公司内其它类似企业也具有一定的借鉴价值。 关键词，职能部门员工；激励；精神激励；- II – Redesign on Incentive Program of Functional Departments Staff in Z Company Abstract A number of employee demission incidents occurred in the functional departments of Z company, which brought great negative impact on the daily operation and management of the company, negative emotions to the employees, and lowered the morale of the employees. As a listed company of comprehensive Marine enterprises, Z company is faced with tremendous market competition pressure. In order to beat its rivals in the competition and remain invincible, it must attract and retain talents. It is urgent to find the crux of the problem and take measures to reverse the adverse situation. In this paper, case analysis method, questionnaire survey method, literature research method, qualitative and quantitative combined analysis method are used to discuss the incentive mechanism of employees. A questionnaire on employee satisfaction was designed based on four major items: growing up, salary, job position and spirit. SPSS software was used to analyze the results of the questionnaire, and the effects of gender, age, education, length of service, job nature and marital status on satisfaction were obtained. The survey results show that the overall satisfaction of employees in functional departments of Z company is not high, especially in terms of spirit and salary. In connection with the current situation of the employees in the company's functional department, the main problems existing in the current employee incentive mechanism of Z company have been analyzed. Further research has revealed that the root of these problems is that the management of the concept is old-fashioned, that the pay is inconsistent with the value of the position, and the lack of knowledge of the knowledge workers. Based on the principles of flexibility, differentiation and individuation, Maslow's hierarchy of needs theory and two-factor theory were used to optimize the employee incentive mechanism of Z company from both material and spiritual aspects, including optimizing the salary structure, combining with a variety of spiritual incentive methods, changing the work mode, building a people-oriented with company as the supplement culture atmosphere and increasing challenging tasks. The research results of this paper provide a solution for Z company to create a modern environment for talent introduction and training, and gradually establish a modern enterprise management system and incentive mechanism in line with the company's development strategy. It plays a very important role and significance for the future development of Z company, and has certain reference value for other similar enterprises in the industry.- III - Key Words，Functional Departments Staff; Incentives; Spiritual Incentives- IV – 目 录 摘要.............................................................................................................................I Abstract............................................................................................................................. II 1 绪论..............................................................................................................................1 1.1 研究背景与意义...............................................................................................1 1.2 主要内容...........................................................................................................1 1.3 研究方法与技术路线.......................................................................................2 1.3.1 研究方法................................................................................................2 1.3.2 技术路线................................................................................................3 2 激励理论综述..............................................................................................................4 2.1 员工激励概述...................................................................................................4 2.1.1 员工激励的概念....................................................................................4 2.1.2 员工激励的要求....................................................................................4 2.1.3 员工激励的手段....................................................................................5 2.2 职能部门员工激励难点...................................................................................6 2.3 经典激励理论...................................................................................................6 2.3.1 马斯洛需求理论....................................................................................6 2.3.2 双因素理论............................................................................................7 2.3.3 洛克定律................................................................................................7 2.4 员工激励研究现状...........................................................................................7 2.5 员工满意度调查方法.......................................................................................9 3 激励现状与满意度分析............................................................................................10 3.1 Z 公司概况 .....................................................................................................10 3.1.1 公司简介..............................................................................................10 3.1.2 组织架构..............................................................................................11 3.1.3 职能部门职责......................................................................................11 3.1.4 职能部门人员结构..............................................................................13 3.2 职能部门员工激励现状.................................................................................14 3.2.1 薪酬结构..............................................................................................14 3.2.2 福利津贴..............................................................................................14 3.2.3 绩效考核制度......................................................................................15 3.2.4 考勤休假制度......................................................................................15- V - 3.3 职能部门员工满意度调查.............................................................................17 3.3.1 调查问卷设计......................................................................................17 3.3.2 调查问卷发放及回收................................