随着电力企业快速发展、做大做强，人员管理成为制约电力企业发展主要问 题，如何快速建立现代人才管理制度，有效地开展员工绩效管理，对于企业的持 续发展起着至关重要的作用。本文采用案例研究的方法，以浙江国华宁海发电厂 运行员工为研究对象，利用绩效管理相关理论，在理论分析基础上进行问卷调查， 对运行员工绩效管理现状进行分析，指出绩效管理存在的岗位绩效指标制定不科 学、绩效沟通面谈流于形式、绩效结果应用不合理等三大主要问题。报告针对运 行员工岗位标准、职责、特点等方面具体分析，引入KPI等方法，优化运行员工绩 效管理方案，提出将绩效考核结果与薪酬福利、评优评先及职业发展等挂钩，进 一步加强绩效结果反馈和应用等改进措施，使绩效管理更加符合运行员工作特点， 更具科学性和系统化。 本文对浙江国华宁海发电厂运行员工绩效管理方案进行优化研究，分析了浙 江国华宁海发电厂运行员工绩效管理的组织结构、流程步骤, 借用平衡计分卡等 绩效理论，改进和调整绩效考核评价指标，重新设定绩效考核评价标准，通过改 进宁海电厂运行员工绩效评价具体步骤，建立宁海电厂运行员工绩效沟通机制， 增强宁海电厂运行员工绩效结果应用，从而全面提升绩效管理效率和效果。对于 发电企业制定运行员工等其它生产类员工绩效管理方案，有一定借鉴参考价值。 关键词：运行员工，激励，绩效考核，绩效管理江 苏 大 学 工 商 管 理 硕 士（MBA）学 位 论 文 II ABSTRACT With the fast development of power enterprises, bigger and stronger, personnel management become the main problems restricting the development of electric power enterprises, how to establish the modern talent management system, effective employee performance management, for the sustainable development of enterprises plays a vital role in. This paper uses the method of case study, to run the operator Zhejiang Guohua Ninghai power plant as the research object, using the related theories of performance management, based on the theoretical analysis of questionnaire survey, the running conditions of operator performance management analysis, pointed out the existing in the performance management of post performance index formulation is not scientific, performance communication, performance results of interview form unreasonable application of three major problems. According to the operation standard, duties, characteristics of specific areas such as analysis, using KPI method, the scheme design of performance management operation, the results of performance evaluation and salary welfare, appraisal and occupation development hook, further strengthen the performance result feedback and application performance management improvement measures, make more in line with the operation characteristics of the work, more scientific and systematic. This article on the Zhejiang Guohua Ninghai power plant operator performance management optimized design research. This paper analyzes the steps of organization structure, process of Zhejiang Guohua Ninghai power plant operation staff performance management. This borrowing the theory of Balanced Scorecard performance, improvement and adjustment of the performance appraisal indicators, to set up the performance evaluation standards, by improving the operation staff performance evaluation procedures, the establishment of the operation staff performance communication mechanism, increase application performance results, to enhance the overall efficiency and effectiveness of performance management. This paper has some reference value for the development of the performance management program of the power generation enterprises, such as the operation staff and other production staff. Key words: Operation sector Incentives Performance appraisal Performance management江 苏 大 学 工 商 管 理 硕 士（MBA）学 位 论 文 III 目 录 第 1 章 绪 论..........................................................................................................1 1.1 研究背景........................................................................................................... 1 1.2 研究的意义与内容 ........................................................................................... 2 1.2.1 理论意义.................................................................................................... 2 1.2.2 实践意义.................................................................................................... 2 1.3 研究的方法及基本框架.................................................................................... 3 1.3.1 研究内容.................................................................................................... 3 1.3.2 报告方法.................................................................................................... 4 第 2 章 相关理论基础...............................................................................................5 2.1 绩效 .................................................................................................................. 5 2.2.1 绩效的概念................................................................................................ 5 2.2.2 绩效的特点................................................................................................ 6 2.2 绩效管理........................................................................................................... 7 2.2.1 绩效管理的概念 ........................................................................................ 7 2.2.2 绩效管理的基本流程 ................................................................................ 8 2.2.3 绩效管理的主要内容 ................................................................................ 9 2.3 绩效管理方法................................................................................................. 10 2.3.1 KPI 法 ...................................................................................................... 11 2.3.2 平衡计分卡法.......................................................................................... 12 第 3 章 宁海发电厂运行员工绩效管理现状分析..................................................15 3.1 背景介绍......................................................................................................... 15 3.1.1 浙江国华宁海发电厂简介....................................................................... 15 3.1.2 宁海电厂运行工作简介........................................................................... 16 3.2 浙江国华宁海电厂运行员工绩效管理现状................................................... 16 3.2.1 绩效管理基本情况 .................................................................................. 16 3.2.2 绩效计划制定.......................................................................................... 17江 苏 大 学 工 商 管 理 硕 士（MBA）学 位 论 文 IV 3.2.3 绩效考核体系.......................................................................................... 18 3.2.4 绩效沟通机制.......................................................................................... 21 3.2.5 绩效结果应用.......................................................................................... 23 3.3 现行绩效管理存在的主要问题 ...................................................................... 23 3.3.1 绩效管理状况调查 .................................................................................. 23 3.3.2 运行员工绩效调查结果分析................................................................... 24 3.3.3 运行员工绩效管理存在的问题分析 ....................................................... 31 第 4 章 宁海发电厂运行员工绩效管理考核方案优化 ..........................................34 4.1 绩效考核体系基本框架.................................................................................. 34 4.2 绩效考核指标体系 ......................................................................................... 35 4.3 考核指标权重体系 ......................................................................................... 41 第 5 章 宁海发电厂运行员工绩效管理实施方案优化 ..........................................48 5.1 绩效管理组织体系优化.................................................................................. 48 5.2 绩效管理业务流程优化..............................