摘要
现阶段，纳爱斯公司各生产部门针对维修工这类特殊技术人员的
绩效考核标准不够科学，考核量化不够具体，考核项目、方法也因各
自所属部门工作性质不同而存在较大差异，特别是反映维修工日常工
作的维修质量、维修效率评价标准尚有较大提升与优化空间，为此找
到适用的绩效考核理论方法与本部门维修工实际情况相结合进行考
评体系的创新成为各部门追求目标管理的方向

本文通过查找参考文献、采用问卷法、访谈法相结合的方式开展
车间现状调查，围绕维修工日常工作的工作量、维修效率、维修质量
三个维度进行设计，先后对其进行了分析与评价，最终结合本部门实
际情况运用定性分析与定量分析相结合的方法制定出工作量、效率、
质量相应的评价等级。在绩效考核体系优化基础上收集常规设备故障
平均维修时间为建立标准工时制打好基础，根据评价标准统计维修工
一次检修合格率、良好率等指标，并把其作为调整日常工作考核等级
的影响因素，从而将维修工绩效的好坏有效区分出来

本文运用理论研究和实证研究相结合，通过对纳爱斯香肥皂车间
优化维修工绩效考核体系的实证研究发现，优化维修工绩效考核体系
能把原来吃大锅饭状态的维修工积极性、主动性重新调动起来并转化
成工作动力。生产线管理人员依据维修质量、维修效率评价标准实施
横向打分，对维修工的维修过程起到了监督作用，并最终促成维修工
为了取得好的评价主动把质量、效率做到更好。香肥皂车间通过优化
考核，设备误工率、维修费用等考核指标均取得明显改善

关键词：绩效考核，工作量，维修效率，维修质量，检修合格率
论文类型：应用研究
浙江工业大学硕士学位论文 纳爱斯香肥皂车间维修工绩效考核体系优化研究II
Research on the Performance Appraisal System
Optimization of Soap Workshop Maintenance Workers in
NICE Group
ABSTRACT
At this stage, the performance standards for workshop maintenance workers in
NICE Group is not scientific, quantitative assessment is not specific enough, and also
as the natures of different departments are different, assessment items and methods
are also different. In particular, there still a big room for improvement of the
assessment standard of maintenance quality and maintenance efficiency. Therefore, it
is a development direction for all departments to combine suitable performance
appraisal theory with actual situation of maintenance workers, make innovations of
appraisal system.
In this thesis, the current situation of the workshop was investigated by looking
up references, using the method of questionnaire and interview. The thesis designs the
three dimensions of maintenance workload, maintenance efficiency and maintenance
quality, analyzes and assesses them, finally according to actual situation of department,
makes appraisal level of workload, efficiency and quality with qualitative analysis and
quantitative analysis method. On the basis of performance appraisal system
optimization, the thesis records the average repair time of conventional equipments,
lays the foundation of standards. According to appraisal standards, we can count the
qualification rate, good rate and other indicators of maintenance workers, and take
them as effect factors of daily work appraisal, so we can differentiate the appraisal
level of maintenance workers.
This thesis combines theoretical research and empirical research, through
empirical research on the performance appraisal system optimization of soap
workshop maintenance workers in NICE Group, finds that optimization of performance
appraisal system can stimulate the maintenance workers’ initiative. The managers of
production lines rate the maintenance workers according to the appraisal standards of
maintenance efficiency and maintenance quality, which can supervise the maintenance
process and stimulate maintenance workers to achieve better quality and efficiency
actively. By performance appraisal system optimization, the equipment failure rate,
maintenance costs and other indicators in soap workshop have been improved much.
Keywords: performance appraisal, workload, maintenance efficiency,
maintenance quality, qualification rate
Type of Thesis: Application Research
浙江工业大学硕士学位论文 纳爱斯香肥皂车间维修工绩效考核体系优化研究浙江工业大学硕士学位论文 纳爱斯香肥皂车间维修工绩效考核体系优化研究
III
目 录
1 绪论 .. 1
1.1 研究背景 ......1
1.2 研究的目的和意义 ..........1
1.3 研究思路和内容 2
2 绩效考核相关理论与方法综述..... 5
2.1 绩效考核与绩效管理的区别与联系 ........5
2.1.1 绩效考核与绩效管理的区别....5
2.1.2 绩效考核与绩效管理的联系....6
2.2 绩效考核体系的概念与构成 ..7
2.2.1 绩效考核体系的构成....7
2.2.2 绩效考核的原则9
2.2.3 绩效考核的流程..........10
2.3 常用绩效考核的方法 .......11
2.4 维修工绩效考核相关概念 ...13
2.4.1 工作量..13
2.4.2 维修效率..........14
2.4.3 维修质量..........14
2.4.4 工作量、维修质量、维修效率评价之间的联系......15
3 纳爱斯公司香肥皂车间维修工绩效考核现状与问题分析 ...... 17
3.1 纳爱斯公司香肥皂车间概况 .17
3.1.1 车间组织结构..17
3.1.2 固定资产台账..18
3.1.3 车间关键设备..18
3.2 香肥皂车间维修班人员构成 .18
3.3 香肥皂车间维修工岗位职责与要求 .......19
3.3.1 维修工职责与权限......19
3.3.2 维修工岗位要求..........19
3.4 香肥皂车间关键设备维修应急机制 .......20
3.4.1 启用车间维修应急机制流程...20
3.4.2 关键设备维修应急机制内容..20
3.5 纳爱斯公司原有维修工绩效考核体系 .....21
3.5.1 原有维修工绩效考核内容确定..........22浙江工业大学硕士学位论文 纳爱斯香肥皂车间维修工绩效考核体系优化研究
IV
3.5.2 考核评价..........22
3.5.3 考核评价操作..22
3.6 香肥皂车间维修工绩效考核存在的主要问题 ...........25
4 纳爱斯公司香肥皂车间维修工绩效考核体系优化设计 ........ 27
4.1 优化设计的基本思路 ......27
4.1.1 明确考核项目..27
4.1.2 考核办法思路..27
4.1.3 与技能自主评价体系相融合..28
4.1.4 规范考核表填写..........29
4.2 考核指标设定 .29
4.2.1 定性等级转换分数......29
4.2.2 工作量...30
4.2.3 维修效率..........30
4.2.4 维修质量..........31
4.3 考核程序调整 .31
4.3.1 维修工月度关键绩效考核的构成....
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