摘要
Ⅰ
摘要
随着经济全球化的步伐越来越快，市场竞争越来越激烈。为克服垄断带来的低效，
中国烟草欧亿·体育（中国）有限公司正在引入包括绩效管理在内的一些现代企业管理手段来有效激发员工
潜力，提高企业效益，实现企业的长远发展目标。这些管理手段的应用，使中国烟草
欧亿·体育（中国）有限公司内部管理越来越规范，效率和效益持续增长。但由于绩效管理刚刚开始，国内企
业尤其在烟草企业中还没有足够的成功经验可资借鉴，大部分企业缺乏完整的绩效管
理体系

本研究借鉴国内外绩效管理理论研究成果，对 BZYC 公司的绩效管理现状进行
了研究，查找问题，分析原因，寻找对策。根据企业实际情况，综合运用目标管理法、
关键绩效指标法，把企业的战略目标层层分解落实为部门和员工个人的具体工作目
标，分别提取关键绩效指标，对指标的权重和评价标准进行了改进设置，并对绩效计
划、绩效实施、绩效考核、绩效反馈及结果应用等方面做了优化。为确保绩效管理有
效的顺利实施，还完善了包括组织保障、人才队伍保障、制度保障、跟踪和反馈机制
保障及企业文化保障在内的相关保障机制

总之，论文在 BZYC 公司原有绩效管理基础上进行了新的方案设计，构建了较
为完整、系统的绩效管理体系，既为 BZYC 公司今后的绩效管理提供了具体有效的
指导，也为其它烟草商业企业的绩效管理提供了借鉴和参考

关键词：绩效管理；绩效管理体系；关键绩效指标；优化设计山东理工大学硕士学位论文 ABSTRACT
Ⅱ
ABSTRACT
With the fast pace of economic globalization, market competition becomes more and
more fierce. To overcome the low efficiency caused by monopolization, some modern
enterprise management tools including performance management, which can effectively
motivate employees&39; potential and realize the efficiency improvement and long-term
development of the enterprise are introduced by Chinese tobacco industries. With the
application of those management measures, the internal administration of Chinese tobacco
industry is more and more normative. However, the performance management of domestic
tobacco enterprises is still at the exploratory stage because of the shortage of reference
experiences..
Referring to the achievement of both domestic and foreign research, we investigated
performance management of BZYC company with the aim to finding the problem,
analyzing the reason and seeking countermeasures.. According to the enterprise actual
situation, Comprehensive using target management, key performance indicators, and
carrying out the enterprise&39;s strategic target of working for the department and the staff
individual specific targets, to extract the key performance indicators, respectively, the
weights of indicators and setting up the evaluation standard was improved, and the
performance plans, performance implementation, performance evaluation, performance
feedback has been optimized, and the application of the results. In order to ensure the
smooth implementation of performance management effectively, but also improve the
including organization, personnel, system, tracking and feedback mechanism and security
related safeguard mechanism of enterprise culture.
In conclusion, a new performance management design based on the BZYC company
original was proposed in this essay, and a relatively complete, systematic performance
management system was constructed. This study will offer a concrete and effective
guidance for BZYC company performance management, and provide reference for other
tobacco commercial enterprise.
Key words:Performance Management;Performance Management System;Key
Performance Indicator;Study On Optimize山东理工大学硕士学位论文 目录
Ⅲ
目录
摘要.......I
ABSTRACTII
目录III
第一章 绪 论.........1
1.1 课题研究背景及意义.......1
1.1.1 研究背景...1
1.1.2 研究意义...1
1.2 国内外绩效管理研究现状........... 2
1.2.1 国外研究综述.......2
1.2.2 国内研究综述.......4
1.3 研究内容及方法...5
1.3.1 研究内容...5
1.3.2 研究方法...6
第二章 BZYC 公司绩效管理的现状分析...........7
2.1 BZYC 公司现行绩效管理现状..7
2.1.1 BZYC 公司发展历程......7
2.1.2 BZYC 公司组织结构......7
2.1.3 BZYC 公司绩效管理概况..........9
2.1.4 BZYC 公司绩效管理调查分析...........10
2.2 BZYC 公司绩效管理问题诊断........... 12
2.2.1 对绩效管理认识的不足...........12
2.2.2 绩效指标体系不够完善...........12
2.2.3 绩效考核与其它绩效管理环节脱节....12
2.2.4 绩效管理流于形式........12
2.2.5 绩效考核结果应用单一12
2.3 BZYC 公司绩效管理存在问题的原因...........12
2.3.1 烟草公司具有特殊的管理体制12
2.3.2 对绩效管理重要性的认识不够12
2.3.3 员工管理素养不高........16
第三章 BZYC 公司绩效管理体系优化..13
3.1 绩效管理体系优化的目标和原则........