摘 要
当今企业随着社会的不断进步发展速度越来越快，同时市场竞争也在
悄然加剧，企业所处的社会环境变幻莫测，市场的不确定性造成了企业必
须增强自身的竞争力，才能在市场上站稳脚跟。企业竞争力体现在很多方
面，比如经济实力、产品服务等，而其核心竞争力是人才，优秀的人才对
于企业把握市场趋势非常重要，人才是企业长久发展的基础。中小企业在
对人才的需求上更是求贤若渴。因此，企业对人才的管理在其企业管理中
占据相当重要的地位。然而，有些公司在发展中只注意到经营的重要性，
忽视了人力资源管理，久而久之，企业的人力资源管理便会出现各种问题，
危机在所难免。企业对人力资源危机的管理是检验其是否能长久发展的指
标之一。

本研究采用文献研究与实地调研相结合的方法，在总结回顾了企业人
力资源危机管理相关理论及国内外专家学者关于危机管理的相关研究后，
以山西 CS 公司研究为对象，通过实地调研，分析了该公司人力资源管理
的现状，以及人力资源危机管理也存在的主要问题，并深入剖析了 CS 公
司出现人力资源危机的内外部成因，帮助其从危机的预防、危机的应对、
危机的恢复三个阶段构建人力资源危机管理系统，并以该系统为基础为 CS
公司的人力资源危机管理提供了具有操作性的对策，希望能够帮助山西 CS
公司结合其自身特点正视企业人力资源危机并能实施有效的应对措施来安
全度过危机，同时也对中小企业提供一定的借鉴和参考作用。

关键字：山西 CS 公司；危机管理；人力资源危机；人力资源危机管理

III
Research on Shanxi CS Company's Crisis
Management of Human Resource
Abstract: Nowadays, with the rapid development of the society, the
enterprises are developing faster and faster. At the same time, the market
competition is becoming more and more fierce and the social environment of
the enterprises is becoming more and more changeable. Because of the
uncertainty of the market, enterprises must enhance their competitiveness in
order to stand steadily in the market. Enterprises’ competitiveness lies in many
aspects, such as the economic strength, the products and services, etc. However,
the core competitiveness lies in the talents. Excellent talents of enterprises are
very important for the company to grasp the market trend, and talents are the
foundation of the company in the long run. Small and medium-sized enterprises
are especially in great demand for talents. Therefore, the management of the
talents of enterprises occupies a very important position in their human
resources management. However, some enterprises only pay attention to their
operation and ignore the human resources management. Therefore, their human
resources management starts to appear all sorts of problems and the crisis is
inevitable. Enterprises’ human resources management crisis is one of the
indicators to show whether an enterprise can develop for a long time.
This study combines literature research and field research together,
reviews the theories related to the human resources crisis management and
domestic and foreign research on human resources crisis management. It aims
at Shanxi CS Company, investigates it on the spot, finds its existing problems in
its human resource management, analyses the causes of these problems, and
constructs the human resources crisis management system. The system is built
in the following three stages: the prevention of the crisis, the reactions to theIV
crisis, and the restoration of the crisis. Besides, the study provides the operable
measures for crisis management of Shanxi CS Company based on the system,
hoping to help the company to get over its human resources management crisis
according to its own characteristiCS. The conclusion of this study is not only
suitable for Shanxi CS Company, but it also provides reference for small and
medium-sized enterprises to improve their human resources crisis management.
Key Words：ShanXi CS company；the crisis management；the human resources
crisis；human resources crisis management