摘 要

采购招标服务是BPO欧亿·体育（中国）有限公司(即业务流程外包)的一种新兴的外包服务类别,是近

几年发展迅速的一种外包服务形式。实行采购业务外包的企业可以通过精简采购业务,

使得企业的应变性能更为灵活;且以信息技术为依托实现外部资源的整合;采购流程外

包可以使企业专注于核心能力的发展;实行采购招标,可以帮助企业获得最新的市场价

格,招标活动形成了激烈的竞争机制,使供应商主动降低价格,而降低企业的采购成本。

采购BPO欧亿·体育（中国）有限公司在近几年得到了迅速发展,目前国内竞争非常激烈,采购外包供应

商不断涌现,在市场份额和人才方面展开争夺战。然而传统BPO欧亿·体育（中国）有限公司运用常规的运营

管理模式,不能有效管理客户的每个釆购项目,因此就出现了现有管理模式不适用于采

购招标服务的管理,不能达到客户对采购招标过程及结果的期望水平,严重到影响了B

公司的客户满意度。

BPO采购招标服务的内容是明确采购需求,邀请相关供应商参与公幵招标,通过公

平的竞标体系,合理的评标标准,筛选出最合适的供应商。而这种釆购招标工作是对一

个采购任务从计划到执行、验证、改进的全流程的管理,需要操作人员有着丰富的项目

管理经验,对招标项目进行从始到终的有效管理。由于B公司采购团队对常规的运营服

务非常熟悉,但对这种新型的采购招标服务也是近两年才开始接触,缺乏对项目的操控

能力,与客户的沟通、与供应商的沟通也有不协调的情况,因此影响了采购招标项目的

交付结果,不能完全实现节约时间、节省成本的目的;釆购招标项目恰恰需要对项目进

行全过程全方位地控制及管理,因此就更加突显了项目管理知识的运用的重要性。根据

对BPO欧亿·体育（中国）有限公司市场的定位分析,B公司做出了致力于扩大和发展采购招标服务的战略决

策,致力于成为业内领先的、专业的采购招标服务供应商。为实现这一目标,尽快提高

采购招标服务的管理水平,就成为B公司大连分公司必须尽快解决的核心问题。

本文在对BPO欧亿·体育（中国）有限公司发展现状分析的基础上,通过对B公司釆购招标服务管理现状

及主要问题进行分析,指出其应跳出运营管理模式(即对重复的流程进行不断的优化),

而改为运用项目管理的方法全方位管理采购招标服务中每一个采购招标项目,从项目任

务分解、提高采购招标质量、加强沟通管理、预防及降低采购风险的角度,提出了一系

列的解决办法。该研究成果经过在客户采购团队里进行实践,取得了阶段性的改进效果。

关键词:BPO;采购BPO;釆购招标服务;运营服务;任务分解

B公司釆购招标服务管理研究

Research on the B Company Procurement Bidding Management

Abstract

Procurement Bidding Management is a category of the outsourcing service in BPO

(business process outsourcing) industry, it is derivative from financial outsourcing services,

and develops rapidly in recent years. Owing to the streamline of procurement, the outsourcers

become more flexible, and can realize the integration of external resources based on the

information technology. The outsourcers can focus on the development of core competence by

procurement process outsourcing; Meanwhile, Bidding helps the outsourcers to get

benchmarking of the market, and with the competition of bidding activities, the suppliers have

to reduce their price to gain the contract, to save cost for the outsourcers.

Procurement BPO developed rapidly recent years resulting to the fierce competition in

domestic BPO industry. However, the traditional operation management model can't

effectively manage client's procurement projects, which means current management model is

not applicable to procurement requirements. The gap affects B Company's customer

satisfaction.

The work scope of BPO bidding management team includes project identification,

strategy development, tender management, evaluation and negotiation, vendor management,

etc. It requires the procurement staff have rich of procurement experiences so that they can

manage the tender project from end to end. However most of procurement staff of B Company

have limited project management experiences, and lack of communication skills with

customers and suppliers, which affected procurement project implementation by not achieving

the goals of cost control and time-efficient. So the author realized the project management skill

is much important for a procurement staff.

Based on the analysis of the current situation of BPO industry, analyzed the procurement

outsourcing services management actuality of B Company,the author points out the related

problems, and puts forward to the programs as to the improvement of bidding management

services of B Company. The solutions include applying project management model,how to

detail breakdown procurement tasks, how to improve the bidding management service quality,

how to enhance communication management, and how to prevent and reduce procurement risks,

etc. The solutions were implemented in a real bidding management team and received positive

results.

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