摘要
本文釆用理论研究与实证研究相结合的方法,以心理契约理论为依据分析了 B大型
连锁超市在人力资源管理过程中的心理契约的形成及违背情况。心理契约有三个重要组
成部分,分别为员工满意度、工作参与、组织承诺三个方面,其中员工满意度是核心。

因此,通过选用合适的调查问卷可以对这三个方面进行充分的测评。本文用经典调查问
卷“明尼苏达满意度量表”对B大型连锁超市的两家门店的心理契约进行调查,将问卷
分成三个因素,并进行分析。在此基础上,提出基于心理契约的人力资源管理解决方案,
总结出了从企业文化管理、薪酬体系管理、员工发展管理三个方面的问题与解决方案。

论文研究结果对B大型连锁超市的心理契约重建具有直接的指导和借鉴意义。同时,
也希望此研究结果能对零售欧亿·体育（中国）有限公司的人员管理起到作用
关键词:心理契约;职业路径图;工作满意度
Abstract
On the basis of the theoretical review, a method of combining theoretical research and
empirical research, the paper selects the employees of B Supermarket Company as an
investigation object. Analysis of the B large supermarket chains in the process of human
resources management in the formation of the psychological contract and breach of the
psychological contract theory is based on the situation. The psychological contract has three
major components, namely employee satisfaction, job involvement, organizational
commitment three aspects, including employee satisfaction is the core. Thus, by appropriate
choice of the questionnaire can be full evaluation of these three aspects. In this paper, the
classic questionnaire Minnesota Satisfaction Questionnaire B large supermarket chains two
stores psychological contract survey questionnaire is divided into three factors analysis. On
this basis, the human resource management solution based on the psychological contract,
summed up the problems and solutions from three aspects of corporate culture management,
the pay system management, employee development management.
The results of the B large chain supermarket psychological contract renewal with direct
guidance and reference. Meanwhile, we hope that the results of this study can play a role in
the personnel management of the retail industry.
Keywords: Psychological contract; Career Path diagram; Job satisfaction