2102–1, Rev P
CONTENTS
1.SCOPE3
2.APPLICABLE DOCUMENTS4
3.DEFINITIONS5
4.QUALITY MANAGEMENT SYSTEM7
4.1.Quality System – General Requirements7
4.2.Documentation Requirements9
5.MANAGEMENT RESPONSIBILITY12
5.1.Management Commitment12
5.2.Customer Focus12
5.3.Quality Policy12
5.4.Planning12
5.5.Responsibility, Authority and Communication14
5.6.Management Review18
6.RESOURCE MANAGEMENT20
6.1.Provision of Resources20
6.2.Human Resources20
6.3.Infrastructure 21
6.4.Work Environment22
7.PRODUCT REALIZATION23
7.1.Planning of Product Realization 23
7.2.Customer Related Processes23
7.3.Design and Development25
7.4.Purchasing31
7.5.Production and Service Processes33
7.6.Control of Inspection, Measuring and Testing Devices38
8.MEASUREMENT, ANALYSIS AND IMPROVEMENT40
8.1.Inspection and Testing40
8.2.Monitoring and Measurement40
8.3.Control of Nonconforming Product44
8.4.Measurement and Analysis of Organizational Performance45
8.5.Improvement45
3102–1, Rev P
TOTAL QUALITY MANAGEMENT PROCESS
1.SCOPE
For the purpose of this document, Tyco Electronics refers to the portion of the Tyco Electronics
Corporation that operates in North America (refer to Figure 1)Tyco Electronics Corporation is one
of the major operating units of Tyco International Ltd.
This Total Quality Management Process provides the basis for analyzing customer requirements,
defining the processes that contribute to the achievement of a product or service that is acceptable
to the customer, and provisions for keeping these processes in controlIn recognition of the varying
organizational structures and needs of the Business Units, this quality manual may be
supplemented by additional detailed proceduresSuch additional procedures may not be less
stringent than those provided herein unless specifically required in the customer contract; records
shall be kept of such contract exceptions.
1.1.Customer Satisfaction
The Total Quality Management Process is the comprehensive process of satisfying the customer,
starting with a request for a product or service through the delivery and use of the item that satisfies
that requestThe Total Quality Management Process is the attention and control that must be
given to all features of a product or service to ensure total customer satisfactionIn addition to the
obvious characteristics – such as form, fit, function, and reliability – the Total Quality Management
Process involves maintainability, storability, appearance, ease of application, end use of a product
or service, efforts to accomplish error–free documentation and systems, and countless other
aspects contributing to the overall value to the internal operations or the external customer.
1.2.Quality System Evolution
The Tyco Electronics Total Quality Management Process shall meet the requirements of the
International Standard ISO 9001:2000 and TL 9000 Release 3.0.
Additional QS–9000 requirements, printed in italic type with a (QS) following the statement, shall be
implemented when customers require compliance to QS–9000(QS)
Additional ISO / TS 16949 requirements are printed in italic type with a (TS) following the statement
Compliance to TS 16949 will require implementation ofthese requirements in addition to the
requirements of QS 9000(TS)
When implemented in conjunction with the requirements of Quality Specification 102–152, the
Tyco Electronics Total Quality Management Process complies with the Quality Assurance Criteria
for Nuclear Power Plants and Fuel Reprocessing Plants (10CFR50 Appendix B)When
implemented in conjunction with the requirements of Quality Specification 102–153, the Tyco
Electronics Total Quality Management Process complies with the Aerospace Standard AS 9100.
Development of the quality manual was also influenced by documents such as: Product
Assurance Program for Electronic and Fiber Optic Parts Specification (MIL–STD–790); Quality
Program Provisions for Aeronautical and Space Contractors (NHB 5300.4 (1B)) and Inspection
System Provisions for Aeronautical and Space System Materials, Parts, Components and
Services (NHB 5300.4[1C])The basic operation of this process is preventing problems from
occurring, detecting them when they do, identifying the root cause, remedying the cause,
preventing recurrence, and supporting continual improvement.
。。。