CONTENTS
目录
Foreword 前 言
Welcome Message from General Manager 总经理欢迎辞
CHAPTER 1: RAMADA Presentation
第一章 华美达品牌简介
CHAPTER 2: Ramada Hangzhou Hotel Presentation
第二章 酒店简介
CHAPTER 3: General terms and conditions of employment
酒店员工聘用条例
Recruitment Guidelines 聘用指南
Probation Period 试用期
Working Hours 、Rest Days and Overtime Work
工作时间、休息日和超时工作
Basic Salary 基本工资说明
Time and Swipe Card 考勤卡的试用规定
Attendance 考勤规定
Employee Uniform 员工制服
Transfer、 Promotion and Demotion 调岗、晋升和降级
Resign、 Termination 、Dismiss 辞职、辞退、除名
Renewal of Employment Contract 合同续签
Exclusive Service and Entire Time 限制兼职工作之规定
Change of Personal Particulars 个人情况变更说明
CHAPTER 4: Employee Benefits
员工福利
Duty Meals 工作餐
Public Holidays 法定假期
Annual Leave 年假
Matrimonial Leave 婚假
Maternity Leave 产假
Paternity Leave 生育看护假
Compassionate Leave 丧假
Work Injury 工伤
Medical Benefits 医疗福利
Hospitalization Leave 住院
Prolonged Medical Leave 医疗期
Leave without Pay 无薪假
Year End Bonus 年终奖
Training 员工培训
CHAPTER 5: Hotels Rules and Regulations
员工必须遵守的各项管理规定
Name Badge 员工名牌管理规定
5.2 Employee ID Card 员工通道管理规定
5.3 Employee Entrance and Exit 员工接受例行安全检查的规定
5.4 Security Vetting 员工考勤管理规定
5.5 Time Card and Daily Sheet 员工接待私人来访的规定
5.6 Personal Call 员工接打私人电话的规定
5.7 Personal Visit 员工店内吸烟的规定
5.8 Personal Call 禁止吐痰规定
5.9 Washroom 员工使用客用洗手间的规定
5.10 Use of Elevators 员工使用客用电梯的规定
5.11 Use of Parting Lot 员工使用停车场的规定
5.12 Loitering 员工不允许在店内闲逛的规定
5.13 Lost and Found Items 失物招领
5.14 Hotel Property Control 员工不允许将酒店物品带出酒店的规定
5.15 Eating/ Drinking 员工不允许在岗上饮食的管理规定
5.16 Under the Influence of Alcohol or Illegal Drugs
员工不允许醉酒或服食毒品的管理规定
5.17 Personal Papers and Mobile Phone
员工配带私人传呼机和手机的规定
5.18 Use of Hotel Computer 员工使用酒店电脑的规定
5.19 Confidentiality 员工要遵守的酒店保密制度的管理规定
CHAPTER 6: Employee Responsibilities
员工职责规范
Uniform 员工个人工作服的保管和试用
Personal Hygiene 员工个人卫生规范
Personal Grooming 员工个人 仪表仪容规范
Posture 员工个人体态规范
Attitude 员工工作态度要求
Cleanliness 员工工作环境规范
Punctuality 员工守时准则
Efficient and prompt service 员工工作效率和服务效率的要求
CHAPTER 7: Employee Facilities
员工设施介绍
7.1 Employee Dining Room 员工餐厅
7.2 Employee Locker and Employee Locker Room
员工更衣柜和更衣室
7.3 Employee Notice Board 员工宣传栏
7.4 Employee Activity Area 员工活动区域
7.5 Employee Dormitory 员工宿舍
CHAPTER 8: Employee relation guide
员工关系指南
Hotel Publication 店刊
Employee Convention 员工大会
Employee Drumbeating Column 员工宣传栏
Employee Suggestion Box 员工意见调查
CHAPTER 9:Rewards and Punishment system
奖惩制度
Objective 目的
Employee Rewards 员工奖励
Rewards Kind 奖励种类
Rewards Byelaw 奖励条例
Rewards Program 奖励程序
Rewards Ways 奖励办法
Rewards Form 奖励形式
Blame 过失
Blame Sort 过失类别
Discipline Punish 纪律处分
Punish Byelaw 处罚条例
Punish Program 处罚程序
Punish Way 处罚办法
Punish Repeal Time and Repeal Ways
处罚撤销期及撤销办法
CHAPTER 10:Security system
安全制度
Security Byelaw 安全条例
Fire Control Security 消防安全
Fire Guard Against 火灾预防
Deal with Fire Alarm 火警处理
Deal with Suddenness Circs 受伤等意外情况的处理
Elevator Fault 电梯故障
Other Exigence 其他紧急情况
CHAPTER 11:environment egis and saving energy step
第十一章 环境保护及节能措施
Protect Environmental Step 保护环境的措施
Employee Must Be Saving Energy Sources
员工必须注意到节能
Appendix 1 Employee Handbook Acceptance