英文版《Six　sigma商业积分卡》某出版社(256页).rar CONTENTS Bob　Galvin＇s　Reflections　xiii Foreword　xxi Preface　xxiii Acknowledgments　xxv Introduction　xxvii CHAPTER　ONE.TRENDS　IN　PERFORMANCE MEASUREMENTS　1 Technology　and　Globalization　1 Macroeconomic　Measures　2 Evolution　in　Performance　Measurements　3 Juran＇s　Financial　and　Quality　Trilogies　5 Business　Trilogy　6 ISO　9000　Quality　Management　System　7 Process　Thinking　9 Malcolm　Baldrige　National　Quality　Award　Guidelines　10 Balanced　Scorecard　14 Six　Sigma　Business　Scorecard　14 CHAPTER　TWO.　SIX　SIGMA—AN　OVERVIEW　17 Complexity　and　Performance　17 Cost　of　Poor　Performance　18 Basics　of　Six　Sigma　21 Traditional　Approach　to　Six　Sigma　22 The　Breakthrough　Approach　to　Six　Sigma　23 Define　24 Measure　26 Analyze　31 vii For　more　information　about　this　title,　click　here. Copyright　2004　by　The　McGraw-Hill　Companies,　Inc.　Click　Here　for　Terms　of　Use. Improve　36 Control　37 Challenges　in　Implementing　Six　Sigma　39 CHAPTER　THREE.　NEED　FOR　THE　SIX　SIGMA BUSINESS　SCORECARD　43 Missing　Rate　of　Improvement　45 Insufficient　Process　Performance　Measurements　46 Deming＇s　14　Points　49 Measurement　Challenges　with　Quality　Systems　50 Limits　of　ISO　9000　50 Shortcomings　of　Six　Sigma　Measurement　53 Limits　of　the　Balanced　Scorecard　54 Measurements　According　to　The　Goal　56 Developing　a　New　Measurement　System　56 CHAPTER　FOUR.　THE　SIX　SIGMA　BUSINESS SCORECARD　59 Business　and　Leaders　59 Current　Accounting　Systems　61 Information　Age　Paradigm　61 SIPOC　Analysis　for　Constraints　63 Managing　the　Profitability　Process　65 External　Factors　66 Process-Based　Measurements　67 Six　Sigma　Business　Scorecard　67 Business　Processes　to　Consider　68 Elements　of　the　Six　Sigma　Business　Scorecard　69 1.　Leadership　and　Profitability　71 2.　Management　and　Improvement　73 3.　Employees　and　Innovation　76 4.　Purchasing　and　Supplier　Management　78 5.　Operational　Execution　79 6.　Sales　and　Distribution　83 7.　Service　and　Growth　83 Six　Sigma　Business　Scorecard　Measurements　84 Business　Performance　Index　(BPIn)　85 Corporate　DPU　and　DPMO　86 Corporate　Sigma　Level　87 viii　CONTENTS Comparing　Balanced　Scorecard　and　Six　Sigma Business　Scorecard　87 CHAPTER　FIVE.　PLANNING　FOR　THE　SIX　SIGMA BUSINESS　SCORECARD　89 Leadership　and　Improvement　89 Extent　of　Improvement　90 Business　Opportunity　Analysis　91 Organizational　Adjustments　92 Vision　94 Goals　95 Core　Competencies　96 Systems　Thinking　96 Employees＇　Involvement　97 Team　Structure　98 Understanding　Measurements　99 Identifying　Process　Measurements　100 Action　Plan　for　Performance　103 Corporate　Plans　106 Progress　Review　106 CHAPTER　SIX.　SIX　SIGMA　BUSINESS SCORECARD　DEVELOPMENT　109 Profitability　Visibility　111 Measurement　Failures　112 Features　and　Benefits　of　the　Six　Sigma　Business　Scorecard　114 Impact　of　Customer　Requirements　on　Measurements　115 Factors　Influencing　Profitability　117 Growth　and　Profitability　118 Ownership　for　Performance　120 Step-by-Step　Development　of　the　Six　Sigma　Business　Scorecard　121 Sample　Measurements　123 BPIn　Example　124 CHAPTER　SEVEN.　IMPLEMENTING　THE　SIX SIGMA　BUSINESS　SCORECARD　127 Creating　Awareness　128 Building　the　Business　Model　128 CONTENTS　ix Establishing　the　BPIn　129 Establishing　Six　Sigma　Business　Scorecard　Measurements　130 Ensuring　Data　Collection　Capability　132 War　on　Waste　134 Managing　Change　135 Integrating　Technology　and　the　Six　Sigma　Business　Scorecard　138 CHAPTER　EIGHT.　ADAPTING　THE　SIX　SIGMA BUSINESS　SCORECARD　TO　SMALL　BUSINESSES　141 Six　Sigma　Business　Scorecard　and　Business　Size　141 Implementing　in　a　Small　Business　144 CHAPTER　NINE.　MONITORING　PERFORMANCE USING　THE　SIX　SIGMA　BUSINESS　SCORECARD　147 Management　Review　147 Leadership　Performance　Review　150 Employees＇　Performance　Review　153 Management　Performance　Review　154 Compensation　for　Performance　157 Communication　with　the　Community　158 Annual　Review　158 CHAPTER　TEN.　PERFORMANCE,　PROFITABILITY, AND　STANDARDS　161 Dow　Jones　Industria