Supply-Chain Operations Reference-model Overview of SCOR Version 5.0 S u p p l y - C h a i n C o u n c i l , I n c . 3 0 3 F r e e p o r t R o a d Pi t t s b u r g h , PA1 5 2 1 5 w w w . s u p p l y - c h a i n . o r g Source Plan Make Deliver MakeDeliverSource Plan Return Return . . . . . . . .. . . . . . . . . . . . . . . . . . . . Return The Supply Chain Operations Reference-model (SCOR) has been developed and endorsed by the Supply-Chain Council (SCC),an independent not-for-profit corporation,as the cross-industry standard for supply-chain management. The SCC was organized in 1996 by Pittiglio Rabin Todd & McGrath (PRTM) and AMR Research,and initially included 69 voluntary member companies. Council membership is now open to all companies and organizations interested in applying and advancing state-of-the-art supply-chain management systems and practices. Member companies pay a modest annual fee to support Council activities. All who use the SCOR-model are asked to acknowledge the SCC in all documents describing or depicting the SCOR-model and its use. All who use SCOR are encouraged to join the SCC,both to further model development and to obtain the full benefits of membership.Further information regarding the Council and SCOR can be found at the Council’s web site,www.supply-chain. Supply-Chain Operations Reference-model Overview Version 5.0 CONTENTS What is a Process Reference Model Model Scope and Structure Applying the Model The Concept of Configurability Configuring Supply-Chain Threads Developing Process Maps Summary Copyright 2002 Supply-Chain CouncilCapture the “as-is” state of a process and derive the desired “to-be” future state Quantify the operational performance of similar companies and establish internal targets based on “best-in-class” results Characterize the management practicesand software solutions that result in “best-in-class” performance Capture the “as-is” state of a process and derive the desired “to-be” future state Quantify the operational performance of similar companies and establish internal targets based on “best-in-class” results Characterize the management practices and software solutions that result in “best-in-class” performance Business Process ReengineeringBenchmarking Best Practices Analysis Process Reference Model What Is a Process Reference Model Process reference models integrate the well-known concepts of business process reengineering,benchmarking,and process measurement into a cross-functional framework.AProcess Reference Model Contains: Standard descriptions of management processes A framework of relationships among the standard processes Standard metrics to measure process performance Management practices that produce best-in-class performance Standard alignment to features and functionality Once a Complex Management Process is Captured in Standard Process Reference Model Form, It can Be: Implemented purposefully to achieve competitive advantage Described unambiguously and communicated Measured,managed,and controlled Tuned and re-tuned to a specific purpose A Process Reference Model Becomes a Powerful Tool in the Hands of Management