THE ST.REGIS SHANGHAI
上海瑞吉红塔大酒店
TRAINING ACTIVITY OUTLINE
培训活动纲要
Task: Standard Letters
任务： 标准信函
Code序号： OH-SM-CS-A006
Objectives： At the end of this session, each trainee will be able to ensure the
Standard of correspondence with clients and the general public is
Of quality and uniformity.
目的： 课程结束后，每个学员将能够确保同客人和对外公共关系通信标准
的质量和一致性。
Standard： See attachment
标准： (附后)
Resources： LCD / Standard Letters Example, Flipchart, Whiteboard.
培训器材： LCD / 标准信函的样本，翻转展示板，白板
Method
培训方式
Training Steps
培训步骤
Time
时间
Ice break
打破僵局
Introduction
介绍
Prepared on Flipchart
翻转展示板准备
Content
And explanation
解释内容
LCD
Exercise
练习
Summary
总结
Program: let trainees write a letter to other person, use different style or different format, just use self-feeling to write.
题目：让学员每人写一封信，用不同的风格和格式，(用
个人的感受去写)
After program, ask one question:
节目结束后，提问学员
Why our letter has lots of style, can we use it on our business?
为什么我们会有那么多的不同的风格，是否可以用在商务工作上？
Show session objective:
展示课程主题
WIFM: use standard letter can help you present yourself more professional, get more information and business.
通过学习我们将帮助你更专业，获得更多的商务信息
All standard & procedures be written in the flipchart and showing to trainees. ( Flip chart 1)
将所有的标准和程序写在翻转展示板上，然后向学员展示。
Explain how to prepare and use standard letters
解释如何准备和使用标准信函？
Ask trainees: 提问：
What is standard letters? 什么是标准信函？
All kind of standard letters will be written on the white board and showing to trainees. (White board 1)
将所有的标准信函写在白板上，然后选择。
Corporate Accounts 商务客户
Wholesalers / Tour Opera