THE ST. REGIS SHANGHAI
上海瑞吉红塔大酒店
TRAINING ACTIVITY OUTLINE
培训活动纲要
Task 任务：Media Call 拜访媒体人士
Code 序号： OH-SM-MC-D002
Objectives目的：At the end of this session, each trainee will be able to fully understand how to conduct media call professionally.
在此培训结束后，每一个学员都要了解如何以职业化的方式来。
Standard标准： See Attached 参见附件
Resources培训器材： Whiteboard, Mark Pen.
白板、马克笔。
Method
培训方式
Training Steps
培训步骤
Time
时间
Lecture
讲座式
Group Discussion
小组讨论
Media Call is an interaction with our clients, a good chance to probe ads agency and suppliers competency and potential to work with. In the meantime, it is an opportunity to conduct Customer Relationship Management and to deliver hotel and brand image.
拜见媒体是与我们客户打交道的一个过程，是一个了解广告商和供应商的资信度和合作潜力的良好机会。同时这也是一个实行客户关系管理和展现饭店和品牌形象的机会。
That is why we need to have standards as follows:
所以我们必须拥有一定的标准：
Appointment must be made beforehand.
拜访媒体人士必须事先做好预约。
MarCom Manager will be dressed in business attire or smart casual to meet the media personnel.
公关部经理将着职业装或半正式装与媒体人士会面。
The MarCom Manager will be equipped with basic information of the media prior to the call.
公关部经理在会见媒体人士之前须对该媒体的基本情况有所了解。
A contact report will be complied to record the contents of each media call.
每次会见媒体人士后都须制作一
份会面报告。
5. Go through Procedures 1-6 讲解程序1-6条
6. How to obtain relevant info about the media?
如何在拜访媒体前了解媒体的情况？
Obtain a copy of the publication or preview the TV for a basic idea of the media.
获取一份该媒体的刊物或预先观看电
视的节目
Visit website on internet if available
如果该媒体有网站的话，上互联网