THE ST.REGIS SHANGHAI
上海瑞吉红塔大酒店
TRAINING ACTIVITY OUTLINE
培训活动纲要
Task: Hotel Inspection
任务： 店内参观
Code序号： OH-SM-CS-D006
Objectives：At the end of this session, each trainee will be able to provide sales
Associates with guide line in conducting inspection of hotel.
目的： 课程结束后，将为每个学员提供酒店内参观的指导方针。
Standard： Sales associates will conduct inspection of hotel facilities to in-house
guests, prospective clients and other individuals with a pre-determined
objective.
标准： 销售部员工将向客人展示酒店的服务设施，对有潜在生意的客户要根据
其具体要求参观。
Resources： LCD, Whiteboard，flipchart
培训器材： LCD，白板，翻转展示板
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
And Ice Break
介绍和打破僵局
Lecture
讲解
Explanation and demonstration
解释和展示
Question
提问
Role Play
角色扮演
Summary
总结
Ask question: what shall we do when the client wants to see our hotel?
提问： 当客人来到酒店想看酒店是我们应该做什么？
The course should divided in two parts:
这堂课将分为两部分：
What is hotel inspection? 什么是店内参观？
How to conduct hotel inspection? 如何进行店内参观？
First: hotel inspection definition & route will be showing with LCD. 用LCD 展示店内参观的概念及合理路线
Second: explain the S&P item by item ( LCD)
逐条解释标准和程序。
Note: Hotel inspection is very very important conduct for client and our business.
强调店内参观对客人和酒店生意是非常非常重要的。
Ask trainees why is it so important?
All the answers will be written on flipchart 1 and correct.
提问学员为什么店内参观是重要的？
将所有的答案写在白板上然后选择正确的。
Answers:
Deeply impressed the client加深客户对酒店的印象
present our facilities and service 展示酒店设施和服务
increase potential business 增加潜在生意
brand positioni