THE ST.REGIS SHANGHAI
上海瑞吉红塔大酒店
TRAINING ACTIVITY OUTLINE
培训活动纲要
Task: Leads Management
任务: 信息资源管理
Code序号: OH-SM-CS-S002
Objectives: At the end of this session, each trainee will be able to ensure that
information from team hot could result in additional revenues for sister
properties is made available.
目的： 课程结束后，每个学员将能够尽可能的信息资源为其他集团酒店
增加收入。
Standard: See attachment
标准: 附标准和程序
Resources: Whiteboard / TEAMHOT Form, LCD, Flipchart
培训器材: 白板，集团联合销售线索表格, LCD，翻转展示板
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Explanation
Content
解释内容
Demonstration
With LCD
用LCD展示
LCD
Practice
练习
Summary
总结
This session should be divided two parts:
课程将分为两部分
What is leads management? 什么是信息资源管理？
How do we handle it? 如何去做？
Explain the standard of leads management
(All the S&P will be written on the Flipchart 1)
逐条解释信息资源管理的标准？
( 所有的标准将事先写在翻转展示板上)
Showing starwood Global Distribution System and Central Reservation Office reservation system.
展示仕达屋集团全球销售网络系统和全球预订中心的预订系统。
Answer: Team Hot / GSO
W.I.F.M
Increase hotel revenue and business, also can make more incentive for every sales associate.
增加酒店收入和生意，并且每个销售部员工可以从中获得更多的奖励。
Second Part:
Leads Management handling:操作订房线索管理
Out-bound leads: 向外发预定线索
Pay attention for incoming leads
Incoming leads: 收到的预定线索
How to handing incoming leads and procedure of it?
如何操作收到的会议及宴会线索，程序是什么？
How many days should we use to determine a account’s type? 应该多少天来确定客户类型？
How can we inform the action taken and the result through Team Hot electronically?
如何通过集团Team Hot系统来采取行动并获得结果？
Al