INTERNATIONAL STANDARD ISO 9001 Fifth edition 2015-09-15 Quality management systems — Requirements Systèmes de management de la qualité — Exigences Reference number ISO 9001:2015(E) ? ISO 2015 ISO 9001:2015(E) COPYRIGHT PROTECTED DOCUMENT ? ISO 2015, Published in Switzerland All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below or ISO’s member body in the country of the requester. ISO copyright office Ch. de Blandonnet 8 ? CP 401 CH-1214 Vernier, Geneva, Switzerland Tel. +41 22 749 01 11 Fax +41 22 749 09 47 copyright@iso.org iso.org ii ? ISO 2015 – All rights reserved ISO 9001:2015(E) Contents Page Foreword...............................v Introduction............................vi 1 2 3 4 Scope............................