-I- 摘要 商业银行作为金融组织具有欧亿·体育（中国）有限公司的特殊性，其经营货币、经营多种金融资产、 金融负债等，为社会的货币流动、货币供给提供了坚实的支撑作用。同时，商业银 行作为银行体系商业性质的部分，除了金融特性外，还具有企业性质。A银行是Q 市金融市场中市场份额较大的商业银行，其原有的绩效管理体系能够帮助其在过去 几年中不断扩展其市场份额。但随着区域金融市场竞争日益激烈，A银行的发展增 速减缓，其绩效管理问题逐渐显现。为确保A银行的可持续发展，亟需一套更加适 应于当前市场竞争环境的绩效管理体系，以便于向其可持续发展注入新的活力。 首先，根据国内商业银行特点，介绍了选题背景及目的，阐述本文研究内容及 相关理论，为本文研究提供支撑。 其次，本文以调查问卷的形式开展实际调查，识别A银行目前在绩效管理方面 存在的问题，包括绩效计划缺少目的性、绩效跟踪不全面、流程完善度不高、绩效 反馈与评价机制不健全。 再次，针对这些问题及原因，制定绩效管理体系优化方案，从绩效计划、绩效 跟踪、绩效考核、绩效反馈与评价四个方面展开，从而形成适应新竞争环境的绩效 管理新体系。 最后，为确保优化方案的落地，本文从组织结构、绩效管理闭环机制、各层级 学习培训等三个方面提出实施保障方案。本文研究成果能够为A银行借助绩效管理 体系优化提升市场竞争力提供参考，同时也能够为同类企业的绩效管理优化提供借 鉴。 关键词：商业银行；绩效管理；平衡计分卡；绩效跟踪；绩效考核 燕山大学工商管理硕士学位论文 -II- ABSTRACT Asafinancialorganization,commercialbankshavetheparticularityoftheindustry. Theiroperatingcurrency,operatingavarietyoffinancialassets,financialliabilities,etc., provideasolidsupportingroleforthesociety'scurrencyflowandmoneysupply.Atthe sametime,commercialbanks,aspartofthecommercialnatureofthebankingsystem,are ofacorporatenatureinadditiontotheirfinancialcharacteristics.BankAisacommercial bankwithalargemarketshareinQCity'sfinancialmarket.Itsoriginalperformance managementsystemcanhelpitexpanditsmarketshareinthepastfewyears.However, withtheincreasinglyfiercecompetitionintheregionalfinancialmarket,thegrowthrateof BankAhassloweddown,anditsperformancemanagementproblemshavegradually emerged.InordertoensurethesustainabledevelopmentofBankA,aperformance managementsystemthatismoreadaptabletothecurrentmarketcompetitionenvironment isneededtoinjectnewvitalityintoitssustainabledevelopment. First,accordingtothecharacteristicsofdomesticcommercialbanks,thebackground andpurposeofthetopicselectionareintroduced,andtheresearchcontentandrelated theoriesofthisarticleareexplainedtoprovidesupportfortheresearchofthisarticle. Secondly,thisarticleconductsanactualsurveyintheformofaquestionnaireto identifythecurrentproblemsofA'sperformancemanagement,includinglackofpurpose inperformanceplanning,incompleteperformancetracking,lowprocessintegrity,and inadequateperformancefeedbackandevaluationmechanisms. Thirdly,inresponsetotheseproblemsandreasons,anoptimizationplanforthe performancemanagementsystemisformulated,whichiscarriedoutfromfouraspects: performanceplanning,performancetracking,performanceassessment,performance feedbackandevaluation,soastoformanewperformancemanagementsystemadaptedto thenewcompetitiveenvironment. Finally,inordertoensuretheimplementationoftheoptimizationplan,thisarticle proposesanimplementationguaranteeplanfromthreeaspects:organizationalstructure, performancemanagementclosed-loopmechanism,andlearningandtrainingatalllevels. Abstract -III- TheresearchresultsofthisarticlecanprovideareferenceforBankAtoimprovemarket competitivenessthroughtheoptimizationofperformancemanagementsystem,andalso provideareferencefortheoptimizationofperformancemanagementofsimilar enterprises. Keywords:Commercialbank;performancemanagement;balancedscorecard; performancetracking;performanceappraisal; 目录 -V- 目录 摘要....................................................................................................................................I ABSTRACT.........................................................................................................................II 第1章绪论.....................................................................................................................1 1.1课题背景及研究意义...............................................................................................1 1.1.1课题背景.............................................................................................................1 1.1.2研究意义.............................................................................................................3 1.2国内外研究现状.......................................................................................................4 1.2.1国外研究现状.....................................................................................................4 1.2.2国内研究现状.....................................................................................................5 1.2.3国内外研究动态评述.........................................................................................6 1.3研究内容及方法.......................................................................................................7 1.3.1研究内容.............................................................................................................7 1.3.2研究方法.............................................................................................................7 第2章相关理论基础.........................................................................................................9 2.1绩效管理的相关理论...............................................................................................9 2.1.1绩效与绩效管理.................................................................................................9 2.1.2绩效管理体系...................................................................................................10 2.1.3绩效管理的方法概述.......................................................................................11 2.2平衡计分卡相关理论.............................................................................................12 2.2.1平衡计分卡理论起源与发展...........................................................................12 2.2.2平衡计分卡的评价指标...................................................................................12 2.3本章小结.................................................................................................................13 第3章A银行现行绩效管理现状与问题分析...............................................................15 3.1A银行简介..............................................................................................................15 3.2A银行现行绩效管理概况......................................................................................15 3.2.1A银行绩效计划制定现状................................................................................15 3.2.2A银行绩效跟踪现状........................................................................................17 3.2.3A银行绩效考核实施现状................................................................................17 3.2.4A银行绩效反馈与评价现状............................................................................18 3.2.5A银行绩效管理现状总结................................................................................19 3.3A银行绩效管理现状调查与结果分析..................................................................19 3.3.1A银行绩效管理现状调查................................................................................19 3.3.2问卷调查结果分析............................................................................................21 3.3.3A银行现行绩效管理体系存在的问题............................................................24 燕山大学工商管理硕士学位论文 -VI- 3.3.4A银行现行绩效管理体系存在问题的成因分析............................................25 3.4本章小结.................................................................................................................26 第4章基于平衡计分卡的A银行绩效管理优化方案..................................................27 4.1银行的发展战略分析.................................................................................