I 摘要 作为企业扩展战略中能熟练执行、管理、决策的主角“人”，开始存在着供应 不足的情况，成熟全面的员工供应不足导致企业人才输送存在断层，直接制约 着企业快速发展的脚步。这就要求企业要在立足自身发展的同时,通过培训来创 造和培养一批能帮助企业发展前进的人才队伍，才能从内部敲碎制约企业扩展 脚步的绊石。 基于此，本文根据管理学、人力资源理论、柔性管理等理论，采用文献研 究、问卷调查和深度访谈等方法，把A公司员工培训体系的现状作为研究方向， 使用柔性管理的视角对A公司员工培训体系开展了相对深入的研究。研究认为： 目前A公司员工培训体系存在诸如公司培训课程设置比较单调、培训制度流程 不够灵活、培训老师选拔不够柔性、评估形式较为简单等问题。产生这些问题 的主要原因是A公司领导和员工对于培训工作认识和态度不到位，同时公司内 部缺乏专业的培训管理部门。最后针对以上问题，提出了编制并完善公司各项 培训管理制度、建立柔性化的管理机制和团队、优化并灵活选拔培训老师、进 一步柔化培训评估方式等建议和措施来解决上述问题。通过研究，一方面可以 带动A公司员工的积极性，加强提升公司的竞争力和业务经营能力，另一方面 为其他企业提供一些方法和借鉴。 关键词：柔性管理；员工培训体系；优化 ABSTRACT II ABSTRACT Astheprotagonist"people"whocanskillfullyimplement,manageandmake decisionsintheenterpriseexpansionstrategy,thereisashortageofsupplyatthe beginning.Thelackofmatureandcomprehensivestaffsupplyleadstothefaultof talenttransportationintheenterprise,whichdirectlyrestrictstherapiddevelopment oftheenterprise.Thisrequiresenterprisestocreateandcultivateagroupoftalents whocanhelpthedevelopmentofenterprisesthroughtrainingwhilebasedontheir owndevelopment,soastobreakthestumblingblockthatrestrictstheexpansionof enterprisesfromtheinside. Accordingtothetheoriesofmanagement,humanresourcetheoryandflexible management,thispaperadoptsthemethodsofliteratureresearch,questionnaire surveyandin-depthinterview,takesthecurrentsituationofthestafftrainingsystem ofacompanyastheresearchdirection,andcarriesoutarelativelyin-depthresearch onthestafftrainingsystemofacompanyfromtheperspectiveofflexible management.Theresearchshowsthat:atpresent,therearesomeproblemsina company'semployeetrainingsystem,suchasmonotonoustrainingcurriculum, inflexibletrainingsystemprocess,inflexibleselectionoftrainers,simpleevaluation formandsoon.Themainreasonsfortheseproblemsarethattheleadersand employeesofcompanyadonothaveagoodunderstandingandattitudetowardsthe trainingwork,andthereisalackofprofessionaltrainingmanagementdepartmentin thecompany.Finally,inviewoftheaboveproblems,thepaperputsforwardsome suggestionsandmeasurestosolvetheaboveproblems,suchascompilingand improvingthecompany'strainingmanagementsystem,establishingflexible managementmechanismandteam,optimizingandflexiblyselectingtrainingteachers, andfurthersofteningtrainingevaluationmethods.Throughtheresearch,ontheone hand,itcandrivetheenthusiasmofacompany'semployees,enhancethe competitivenessandbusinessoperationabilityofthecompany,ontheotherhand,it canprovidesomemethodsandreferenceforotherenterprises. Keywords：flexiblemanagement；training；optimization 目录 III 目录 摘要..............................................................................................................I ABSTRACT..............................................................................................II 第一章绪论.............................................................................................1 第一节研究背景与意义........................................................................................................1 一、研究背景................................................................................................................1 二、研究意义................................................................................................................2 第二节国内外研究概况........................................................................................................2 一、国外研究概况........................................................................................................2 二、国内研究概况........................................................................................................4 第三节研究方法和技术路线................................................................................................6 一、研究方法................................................................................................................6 二、研究的技术路线....................................................................................................6 第四节主要研究内容及创新点............................................................................................7 一、主要研究内容........................................................................................................7 二、主要创新点............................................................................................................8 第二章相关理论.....................................................................................9 第一节柔性管理理论............................................................................................................9 一、基本定义................................................................................................................9 二、基本特征................................................................................................................9 三、柔性培训的意义..................................................................................................10 第二节其他理论..................................................................................................................11 一、成人学习理论......................................................................................................11 二、培训需求分析理论..............................................................................................11 三、培训效果评估理论..............................................................................................13 第三章A公司现行员工培训体系评价...............................................15 第一节公司基本概况..........................................................................................................15 一、公司简介..............................................................................................................15 二、公司市场定位及总体发展目标..........................................................................15 三、公司人力资源概况与组织结构..........................................................................16 第二节公司现行员工培训体系..........................................................................................19 目录 IV 一、员工培训现状......................................................................................................19 第三节公司员工培训体系存在的问题及原因..................................................................25 一、调查设计..............................................................................................................25 二、存在的问题..........................................................................................................28 三、存在问题的原因..................................................................................................29 第四章柔性管理视角下的A公司员工培训体系优化.....................32 第一节优化思路和原则......................................................................................................32 一、优化的思路..........................................................................................................32 二、优化原则..............................................................................................................32 第二节优化的内容..............................................................................................................33 一、建立柔性化的培训管理小组..............................................................................33 二、建全培训的规章制度..........................................................................................34 三、加强内部培训师的柔性管理.......................