DB5109 四川省（遂宁市）地方标准 DB5109/T 4-2020 政府服务热线督办工作考核规范 2020-07-15发布2020-07-20实施 遂宁市市场监督管理局发布 DB5109/T 4-2020 目次 前言 .......................................................................................................................................................Ⅰ 1范围 ...................................................................................................................................................1 2规范性引用文件 ...............................................................................................................................1 3术语和定义 .......................................................................................................................................1 4考核原则 ...........................................................................................................................................2 5考核周期 ...........................................................................................................................................2 6考核机构及方式 ...............................................................................................................................2 7考核内容 ...........................................................................................................................................3 8考核结果运用 ...................................................................................................................................4 附录A（规范性附录）回访考核 ........................................................................................................5 附录B（规范性附录）业务质量考核 ................................................................................................6 附录C（规范性附录）秩序内务考核 ................................................................................................7 附录D（规范性附录）出勤考核标准 ................................................................................................8 附录E（规范性附录）配合调度考核 ..............