在激烈的金融市场竞争中，哪家商业银行能够留住人才，解决好人才流失问题， 就能够在竞争中拥有人才优势，能够提升竞争力相反，那家商业银行不重视人才流失 问题，不能够留住人才，不仅会是商业银行经营受阻，而且还降低了市场竞争力，因 此，商业银行如何解决人才流失问题，提升竞争力已经成为一项研究课题。结合现有 关于商业银行人才流失的研究成果，不难发现，很少有学者对商业银行人才流失的原 因进行探讨。基于此，本文将以文献分析法为基础，以问卷调查法为补充，全面梳理 国内外关于商业银行人才流失的研究文献，深入调查光大银行 C 市分行人才流失问题 及原因，并提出切实可行的对策和参考建议，旨在能够使这一研究领域内容得到丰富。 本文选取光大银行 C 市分行作为研究对象，运用文献分析法、案例分析法等对光 大银行 C 市分行人才流失问题展开分析，首先是阐述了研究的背景、意义及国内外研 究现状，研究所运用的主要方法等，并对人才流失相关概念和理论进行分析，为研究 提供理论依据。在此背景下，采用问卷调查法对光大银行 C 市分行人才流失问题进行 调查，分析调查结果，得出光大银行 C 市分行人才流失问题的主要因素有外部环境因 素：银行人才需求旺盛竞争激烈；银行内部因素：激励机制弱化防控流失不力；员工 个人因素：职业成长定位偏差忠诚度低。针对调查分析出的人才流失问题因素，提出 了光大银行 C 市分行解应对人才流失问题的对策，主要是注重岗位教育和人才梯队建 设。主要有认清欧亿·体育（中国）有限公司发展趋势，加强就业、择业教育，加快人才梯队建设；健全现有 的人资管理体系。包括建设全方位的培训提升体系，落实具有竞争性的薪酬体系，规 范人才晋升渠道体系，营造以人为本的企业文化体系；不断提升人才整体素质。主要 是强化职业道德帮助人才正确定位，职业规划与企业发展同步和畅通沟通渠道。 光大银行 C 市分行人才流失问题不是一朝一夕就可以解决的，需要不断地发现人 才流失问题，探讨问题成因，并进行解决，在不断地完善与提高中，留住人才，解决 人才流失问题。通过研究希望能够帮助光大银行 C 市分行及其他商业银行彻底解决人 才流失问题，留住人才，发挥人才在金融市场竞争中的重要力量，确保光大银行 C 市分行能够可持续发展。 关键词：光大银行；人才流失；人力资源光大银行 C 市分行人才流失问题研究 I ABSTRACT In the fierce competition in the financial market, which commercial banks can retain talent, solve the problem of brain drain, can have talent advantage in the competition, can enhance competitiveness on the contrary, that commercial bank does not pay attention to the problem of brain drain, can not retain talent, not only will commercial banks operating blocked, but also reduce market competitiveness, therefore, how to solve the brain drain problem, enhance competitiveness has become a research topic. Combined with the existing research results on the brain drain of commercial banks, it is not difficult to find that few scholars have discussed the reasons for the brain drain of commercial banks. Based on this, this paper will be based on the literature analysis method, supplemented by the questionnaire method, comprehensively comb the research literature on the brain drain of commercial banks at home and abroad, in-depth investigation of the problem and causes of brain drain in the C city branch of Everbright Bank, and put forward practical countermeasures and reference suggestions, aimed at enriching the content of this research field. This paper selects Everbright Bank C City Branch as the research object, using literature analysis method, case analysis method and so on to analyze the brain drain problem of Everbright Bank C City Branch, first of all, expounds the background of research, significance and the current situation of research at home and abroad, the main methods used by the Institute, and analyzes the concepts and theories related to brain drain to provide theoretical basis for research. In this context, the use of questionnaire survey method to investigate the brain drain problem of Everbright Bank C City Branch, analysis of the results of the survey, the main factors of Everbright Bank C City Branch brain drain problem are external environmental factors: strong demand for bank talent fierce competition; In view of the factors of brain drain problem analyzed by the investigation, this paper puts forward the countermeasures to solve the problem of brain drain in C City Branch of Everbright Bank, mainly focusing on job education and talent echelon construction. Mainly to recognize the development trend of the industry, strengthen employment, career education, speed up the construction of talent echelons, improve the existing management system of human resources. Including the construction of a full range of training and promotion system, the implementation of competitive compensation system, standardized talent promotion channel system, to create a people-oriented corporate culture光大银行 C 市分行人才流失问题研究 II system; Mainly to strengthen professional ethics to help talent correct positioning, career planning and enterprise development synchronization and smooth communication channels. Everbright Bank C City Branch brain drain problem can not be solved overnight, the need to constantly find out the problem of brain drain, explore the causes of the problem, and solve, in the continuous improvement and improvement, to retain talent, to solve the brain drain problem. Through the research hope to help Everbright Bank C City Branch and other commercial banks to completely solve the brain drain problem, retain talent, play an important role in the financial market competition, to ensure the sustainable development of Everbright Bank C City Branch. KEYWORDS: Everbright Bank; Brain Drain; Human Resources.光大银行 C 市分行人才流失问题研究 1 目 录 第一章 绪论....................................................................................................1 第一节 研究背景与研究意义..........................................................................................................1 一、研究背景.................................................................................................................1 二、研究意义.................................................................................................................1 第二节 国内外研究现状...................................................................................................................2 一、国外相关研究.........................................................................................................2 二、国内相关研究.........................................................................................................3 三、述评.........................................................................................................................5 第三节 研究思路、方法及创新点................................................................................................5 一、研究思路.................................................................................................................6 二、研究方法.................................................................................................................6 三、研究创新点.............................................................................................................6 第二章 相关概念及理论基础........................................................................8 第一节 相关概念....................................................................................................................................8 一、人才流失.................................................................................................................8 二、薪酬管理.................................................................................................................9 三、职业生涯规划.........................................................................................................9 第二节 理论基础.............................................................................................................10 一、人力资本理论.......................................................................................................10 二、激励理论...............................................................................................................10 第三章 光大银行 C 市分行的人才流失问题分析.................