年度计划：VOICE INFORMATION SERVICES DIVISION （PDF FILE） TEN-STEP：CHP CSBU FY1998 – 2001 （EXCEL FILE） DEVELOPING AND OBSOLETING OF CORE COMPETENCES ARE EQUALLY ESSENTIAL TO WIN 知扬弃者，胜 LOGIC IS NOT NECESSARILY PURSUASIVE 逻辑是不容挑战的 2.1 End Customer Identification 2.2 Value Delivery System 2.3 Other Customers of the System 2.4 Creating Passion for Customers 2.5 Understanding Competition 4.1 Cross Organizational Processes, Organization Design 4.2 Process Management & Improvement 4.3 Plan Deployment & Review 4.4 Managing Relationships 4.5 Performance Measurement Position entity performance - Basic..petitive...Leading Results/Approach/Deployment